Rita Ganong Reflection

Today I recorded a video with Rita Ganong as she described her interactions with a healthcare provider and what proved to be challenging for her. She was referred by a friend to a Physician for a consultation for a procedure she was scheduled for in the near future. She set up her appointed and was advised to arrive 15 minutes early. Upon her arrival to the Physician’s office, she went to open the door and the door was locked. She rang the bell and waited 15 minutes. She realized after waiting over a period of time, the office was closed. She was completed frustrated after rearranging her schedule and leaving work early with the expectation of having her consultation.
She went home, called the office, and left a voice message. To gain a