Quality Mamagement Systems
* A system by which an organization aims to reduce and eventually eliminate nonconformance to specifications, standards, and customer expectations in the most cost effective and efficient manner. * A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management * A quality management system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications
What Purpose Does a Quality Management System Serve?
✔ Establishes a vision for the employees.
✔ Sets standards for employees.
✔ Builds motivation within the company.
✔ Sets goals for employees.
✔Helps fight the resistance to change within organizations.
✔ Helps direct the corporate culture.
Quality management is becoming increasingly important to the leadership and management of all organisations. It is necessary to identify Quality Management as a distinct discipline of management and lay down universally understood and accepted rules for this discipline.
Definition of Quality Management Principle:
"A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
The eight principles are
1. Customer-Focused Organisation
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships..
Principle 1 - Customer-Focused Organisation : "Organisations depend on their customers and therefore should understand current and future customer needs, meet customer