Quality, Job Satisfaction and Gender
lCare Work in Europe Current Understandings and Future Directions
WP5 Literature review since 1990 on quality, job satisfaction and gender issues in the care work force. NETHERLANDS
Hans van Ewijk Harry Hens Gery Lammersen Netherlands Institute of Care and Welfare / NIZW
Utrecht September 2002
Index
1. Introduction
2. Quality of services 2.1 Introduction and summary 2.2 Attention for quality systems and the reason of using quality systems 2.3 Quality systems, manuals and guidebooks. 2.4 Using quality systems 2.5 What about the increase of quality?
3. Job satisfaction 3.1 Introduction and summary 3.2 General facts
3.3.1 Absenteeism 3.3.2 Workload and working hours 3.3.3 Problems in the different areas of care work 3.3.4 Agression and violence 3.3.5 Occupational disability 3.3.6 Measuremenyts for improvement
3.3 Integrated model
3.3.1 Quality of working life among home helps 3.3.2 Recommendations for practise
4. Care and gender 4.1 Introudction and summary 4.2 Between socialisation and choice 4.3 The reduction of female values 4.4 Attention for gender aspects 4.5 Paradoxes in (informal) care
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5. Recruitment and retention 5.1 Introduction and summary 5.2 Some main facts and figures about demand and supply of care workers 5.3 Recruitment
5.3.1 Students at secondary schools 5.3.2 Students in the vocational education system 5.3.3 Specific groups 5.3.4 The qualitative match between demand an supply of care workers
5.4 Retention and turn-over
5.4.1. Limited mobility 5.4.2 Reasons for absenteeism and opting out
5.5 Strategies to recruit and retain care workers
5.5.1 Images 5.5.2 Recruitment strategies 5.5.3 Retention strategies
References Appendix I Overview of the most important acts and actors in the field of labour conditions Appendix II Abstracts from the main literature from the Netherlands
3
1. INTRODUCTION
Hereby we present the third national report in the research project Care Work in Europe, Current
WP5 Literature review since 1990 on quality, job satisfaction and gender issues in the care work force. NETHERLANDS
Hans van Ewijk Harry Hens Gery Lammersen Netherlands Institute of Care and Welfare / NIZW
Utrecht September 2002
Index
1. Introduction
2. Quality of services 2.1 Introduction and summary 2.2 Attention for quality systems and the reason of using quality systems 2.3 Quality systems, manuals and guidebooks. 2.4 Using quality systems 2.5 What about the increase of quality?
3. Job satisfaction 3.1 Introduction and summary 3.2 General facts
3.3.1 Absenteeism 3.3.2 Workload and working hours 3.3.3 Problems in the different areas of care work 3.3.4 Agression and violence 3.3.5 Occupational disability 3.3.6 Measuremenyts for improvement
3.3 Integrated model
3.3.1 Quality of working life among home helps 3.3.2 Recommendations for practise
4. Care and gender 4.1 Introudction and summary 4.2 Between socialisation and choice 4.3 The reduction of female values 4.4 Attention for gender aspects 4.5 Paradoxes in (informal) care
2
5. Recruitment and retention 5.1 Introduction and summary 5.2 Some main facts and figures about demand and supply of care workers 5.3 Recruitment
5.3.1 Students at secondary schools 5.3.2 Students in the vocational education system 5.3.3 Specific groups 5.3.4 The qualitative match between demand an supply of care workers
5.4 Retention and turn-over
5.4.1. Limited mobility 5.4.2 Reasons for absenteeism and opting out
5.5 Strategies to recruit and retain care workers
5.5.1 Images 5.5.2 Recruitment strategies 5.5.3 Retention strategies
References Appendix I Overview of the most important acts and actors in the field of labour conditions Appendix II Abstracts from the main literature from the Netherlands
3
1. INTRODUCTION
Hereby we present the third national report in the research project Care Work in Europe, Current
References: 1 See NIZW, Hans van Ewijk, Surveying demand, supply and use of care; wp4 The Netherlands, Utrecht, 2002 6 As stated before the reason for using a quality system is to improve the efficiency of the organisation and to strength the client centered care (Sluijs et al, 1994). 12 Stress results are also evident with family guardians (Bouwens, 1997)