Health Care Quality Management and Outcome Analysis
March 01, 2014
Risk and Quality Management Assessment Survey
Risk management is a process of reducing risk, mitigating errors, and ensuring safety for customers. Quality management is the process of delivering products or services that consistently meet or exceed the customers’ expectations. Applying these processes to health care is still a relatively new adventure and continuous improvement process.
Describe the organization The organization is a small specialty clinic, which is owned by a larger hospital system.
Describe the purpose of risk and quality management in health care organizations The purpose of risk management in health care organizations is to reduce risk by reducing errors, reducing accidents and injuries, and reduce financial loss if any accident or injury does occur. Risk management covers a very broad range of issues, interacts with and is effected by every activity of a health care organization. Traditionally, risk management has been focus primarily on minimizing the financial loss of a health care organization. A broadened approach is being realized in current health care organizations of prevention and quality service and increased involvement from the hospital staff. The purpose of quality management in health care organizations is to increase the quality of care given within the organization therefore, reducing risk. Reduced risk improves quality and, improved quality reduces risk. This circle between risk and quality management creates a synergistic and symbiotic interaction where one action in a process affects the other process. In the small hospital owned specialty office, the synergistic and symbiotic relationship between risk and quality management is affected on several levels. Since the practice is operating on its own for clinic hours the risk management aspect can be realized in the