Assignment 1 – Roles, Responsibilities & Relationships.
1. Evaluation of training role.
Working as an operations trainer for Airline Services Ltd (ASL), my job is to travel around to many of the UK’s major airports to deliver training and development of front line staff. Training within the aviation industry is of critical importance as many of our staff work in a hazardous environment involving live aircraft and heavy machinery. A great deal of the training I deliver is directly related to ASL company operating procedures to ensure that all staff are working to company standards and ensuring their safety and the safety of others. ASL provide a number of services to various major airlines, which range from the very basic (cleaning) to more complex services such as de-icing. The range of complexity in the services that ASL provides, results in a wide range of learner levels, where some staff may find aspects difficult to understand. Within ASL’s workforce there is a great deal of diversity in terms of education level, work experience, age, race, gender and previous knowledge from previous jobs that can make training challenging. It is of huge importance that when delivering training, it is specific to the task that the learner is expected to carry out on a daily basis and at the same time gives them the opportunity to question and discuss aspects of their role openly and not to feel in doubt, criticised or intimidated when voicing their opinion. It is crucial that all staff comply with ASL’s company values of: Quality, Reliability & Performance, (ASL website ref) especially myself during the delivery of training as these values filter throughout the entire company and can make all the difference when securing customer contracts and meeting expectations.
A great deal of the training originates in a classroom environment, giving staff knowledge of the job role, safety and ASL expectations. Training is then continued in a live environment with experienced staff and supervision from the training team, managers and shift leaders. In some cases training sessions are the result of safety incidents or feedback when not meeting customers’ expectations; therefore various forms of assessment are usually required either during or at the end of the training, whether it is question and answer or a more formal exam. The staff are offered various points of contact via email, telephone and in person, to various departments such as health and safety, human resources, training and local management should they wish to discuss any work and non-work related problems. It is important for me as a trainer to recognise when a member of staff approaches me with a problem outside of my professional boundaries and that I have external support services (Talk to Frank, Citizens Advice Bureau, Gambleaware, Samaritans etc.) details to hand so that I can point them in the right direction. In addition, I must make staff aware that I have a duty of care to report anything illegal to the local authorities.
2. Review of Records
Within the aviation industry keeping records are vital to the traceability of everything and everyone’s responsibility to ensure a safe environment. All front line staff at ASL are required to undergo a CRC check and a 5 year working history to obtain an airside security ID in order to carry out services on aircraft. This is a requirement for all staff working airside and is regulated by the department for transport. I am generally required to obtain a temporary pass using my passport when training airside which requires liaising with ASL’s human resources department or local management to obtain the necessary clearance. In terms of safety, ASL’s health and safety manager (Paul Lockwood) has detailed risk assessments for every service provided and these are given to the staff accompanied with an acknowledgement sheet that they sign to say they understand the risk.
Acknowledgment/Sign off sheets are also a...
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