Analysis of Strengths and Weaknesses
There are many things that make good hospitality and a pleasurable guest experience. For those that are passionate about working in the industry, hospitality is really about treating each and every guest as you would in your own home and comes from a passionate heart. Of course if the hotel had hospitable workers, it must also have a good leader with a good relation to his follower. In Crown Regency Beach Resort, their management is well managing with proper standards. The resident manger also maintains closeness to his/her employees to develop team work to reach their goal. The strength of the employees is there team work that makes their work easier and fun. They also give respect to whom that is in the position like the department heads. They also give a good example to practicum students and train them with the hotels standards. Their front office staff is very nice in treating their guest, as the guest arrived they informed the F&B department to serve a welcome drinks to their guest. For me it is a gentle way of welcoming the guest. Front-office staff welcomes the guests, give some drinks, carry their luggage and help them register if they not reserve a room yet. Most of the guest in crown regency hotel were Koreans,Taiwanes and few are Filipinos. The FO uses a universal language so that the other guest could understand and can communicate well. They also answer questions about the activities in the hotel and surrounding area. The safety of the guest and staff is secured because the hotel had lot of cctv camera. They had cctv on the lobby area, in dining area, in kitchen, in hallway, in an elevator even in rooftop they had, in pool area and many more. Their facilities give leisure to their guest and a range of amenities designed for the comfort of the guest, including premium quality beds, air-conditioned rooms with a cable TV, safe deposit box, hot and cold shower with complete...
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