Career and Performance Management
Project Report
Impact of Performance Management Practices on the Employee Satisfaction and Performance

Maryam AfzalSP09-BBA-034
17th December, 2012
Abstract
The main purpose of this paper is to discuss the importance of employees’ performance management for employee satisfaction and performance. By reviewing the work already done in this area of interest, the paper clarifies what performance management practices, employee satisfaction, commitment and high performance particularly mean in the dictionary of any organization. The research methodology used is the questionnaires and interview conducted from the employees of the Pakistan Post Headquarters. The organization was selected to identify the performance management practices in the government sector. The analysis of the results shows the importance of the performance management practices on the employee satisfaction and performance. Lastly, the paper concludes the whole thing and provides recommendations to improve the performance management system in the government sector of Pakistan.
Table of Contents TOC \o "1-3" \h \z \u 1.Introduction PAGEREF _Toc343439832 \h 4Pakistan Post Office PAGEREF _Toc343439833 \h 4Performance Management System PAGEREF _Toc343439834 \h 52.Literature Review PAGEREF _Toc343439835 \h 53.Research Methodology PAGEREF _Toc343439836 \h 8Implementation: PAGEREF _Toc343439837 \h 8Data Collection Phase: PAGEREF _Toc343439838 \h 8Data Analysis PAGEREF _Toc343439839 \h 84.Research Findings/ Analysis PAGEREF _Toc343439840 \h 85.Conclusion PAGEREF _Toc343439841 \h 126.Recommendations PAGEREF _Toc343439842 \h 12References PAGEREF _Toc343439843 \h 14Appendix I PAGEREF _Toc343439844 \h 17Appendix II PAGEREF _Toc343439845 \h 19
IntroductionPerformance management can be defined as a systematic process for improving organizational performance by developing the performance of individuals and teams. It is a means of getting better results from the



References: Becker, B., Gerhart, B. (1996). The impact of human resource management on organizational performance: Progress and prospects. Academy of Management Journal, 39(4), p.779-80. Brown, M., Boyle, B., & Boyle, T.(2002) Brum S. (2007). What impact does training have on employee commitment and Employee turnover. Training and employee commitment. Schmidt labor research center seminar research series. University of Rhode island Chang, E Dockel, A., Basson, J.S., & Coetzee, M.(2006).The effect of retention factors on organizational commitment:An investigation of high technology employees. Journal of Human Resource Management, 4 (2), p.20-28. Ekaette, U. J. (2001) “Policy Focus and Value system in higher education” The Guardian, Lagos: June 18, 58-59. Garavan, T.N., Barnicle, B., & Heraty, N Harel, G.H. & Tzafrir, S.S. (1999), ‘The Effect of Human Resource Management Hewitt P Jaw, B., and Liu, W. (2004). Promoting Organisational Learning and Self Renewal in Taiwanese Companies: The Role of HRM. Human Resource Management, 42 (3), p.223 -241. Kalleberg A.L., & Moody, J.W. (1994). Human resource management and organizational performance. American Behavioral Scientist, 37, p.948. Khayyat, R.A. (1998). Training and development needs assessment: a practical model for partner institutes Liu, C.M. (2007). The early employment influences of sales representatives on the development of organizational commitment. Employee Relations, 29(1), p.5-15. Mirabizadeh M. and Gheitasi S. (2012). Examining the organizational citizenship behavior as the outcome of organizational commitment: Case study of universities in Ilam. Management Science Letters. p.951–960. Mowday, R.T., Porter, L.W., & Steers, R.M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism and turnover. New York Academic Press. Price, A. (2004) Human Resource Management in a Business, Context. 2nd Edition. London: Thomson. Park, H.J., Mitsuhashi, H., Fey, C. F., & Bjorkman, I. (2003), ‘The effect of human resource management practices on Japanese MNC subsidiary performance: a practical Shore L.M., & Martin, H.J. (1989). Job satisfaction and organizational commitment in relation to work performance and turnover intentions. Human Relations, 42, p.625 – 638. Šušnjar, Š. G., & Zimanji, V. (2006). Menadžment ljudskih resursa, Ekonomski fakultet, Subotica.

You May Also Find These Documents Helpful

  • Best Essays

    Performance Management

    • 1828 Words
    • 8 Pages

    How can performance management in modern enterprises be strengthened? Abstract Performance Management is one of the most important parts of Human Resource Management. As an indispensable method to strengthen management, Performance management has been adopted by many world-wide enterprises to make full use of resources and cultivate core competitiveness. However, limited by the poor business conditions, staff and many other factors, performance management in some…

    • 1828 Words
    • 8 Pages
    Best Essays
  • Better Essays

    Performance Management

    • 58501 Words
    • 235 Pages

    i PERFORMANCE MANAGEMENT iii PERFORMANCE MANAGEMENT KEY STRATEGIES AND PRACTICAL GUIDELINES v Contents 1 The basis of performance management Performance management defined 1; Aims of performance management 2; Characteristics of performance management 3; Developments in performance management 4; Concerns of performance management 5; Understanding performance management 6; Guiding principles of performance management 9; Performance appraisal and performance management 9; Views…

    • 58501 Words
    • 235 Pages
    Better Essays
  • Better Essays

    Performance Management

    • 775 Words
    • 4 Pages

    “ Performance Management” Thomas D. Middleton Strayer University HRM 538 Performance Management Dr. Hargis May 14, 2013 1. Summarize the seven (7) components of the framework for coaching and performances management, and identify which ones you require development in and why. The seven components of the frame work for coaching and performance management are the coaching relationship\, insight, motivation, capabilities, real-world practice, accountability, and organizational…

    • 775 Words
    • 4 Pages
    Better Essays
  • Better Essays

    Performance Management

    • 1702 Words
    • 7 Pages

    Performance Management Krithika Reddy.C 1224421 1. What do you understand by the term performance management. What is the difference between performance management and performance appraisal? The role of HR in the present scenario has undergone a vast change and its focus is on evolving functional strategies which enable successful implementation of major corporate strategies. In a way, HR and corporate strategies function in alignment. Today, HR works towards facilitating and improving the…

    • 1702 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    Performance Management

    • 1921 Words
    • 8 Pages

    Performance Assessment plays an important role in human resource management processes. However, factual evidence shows that there is a high rate of assessment failures. One of reasons leading to this issue is the illogical design of performance assessment forms. This essay firstly outlines the performance management technique using in the Performance Appraisal Form Template issued by Businessballs (www.businessballs.com). This essay will then analyse its strengths and weaknesses related to assessment…

    • 1921 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Performance Management

    • 1353 Words
    • 6 Pages

    Chapter 10—Performance Management and Appraisal MULTIPLE CHOICE 1. ____ is the process of determining how well employees do their jobs relative to a standard and communicating that information to the employee. |a. |Employee development | |b. |Performance management | |c. |Process improvement…

    • 1353 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Performance Management

    • 477 Words
    • 2 Pages

    Analysing and Evaluating Organisational Performance Management http://www.pp4sd.org.uk/downloads/pdf/Case%20study%20BandQ.pdf http://www.diy.com/diy/jsp/corporate/pdfs/bq_action%20Plan.pdf http://www.google.co.uk/#hl=en&site=&source=hp&q=performance+management+cycle&oq=performance+management+&gs_l=hp.3.4.0l10.1428.7605.0.12813.13.10.0.3.3.0.505.2959.3-2j4j1.7.0.les%3B..0.0...1c.1.5.hp.akPDSzCAGK4&bav=on.2,or.r_gc.r_pw.&bvm=bv.43148975,d.ZGU&fp=f9218520587aa78a&biw=1440&bih=719…

    • 477 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Performance Management

    • 2952 Words
    • 12 Pages

    Task: “What do you understand by performance management? Critically evaluate the effects of using performance management and performance measurement in any public organization of your choice” According to previous years, the last quarter of the twentieth century witnessed great developments in all areas such management. The change of structure and functions of the organizations, the growing importance of employee, contributed to increase the professional performance development and also contributed…

    • 2952 Words
    • 12 Pages
    Best Essays
  • Powerful Essays

    Performance Management

    • 799 Words
    • 7 Pages

    challenges includes managing people and their performances. 2.2 Performance management of organisations Performance Management is about doing everything in your power to help your employees succeed and encouraging them to manage their own performance. Effective performance management helps employees help themselves and this can be done through formal or alternative approaches. Whether the organisation has 1 person or 100 people, performance management is a systematic approach. Each organisation…

    • 799 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Performance Management

    • 2659 Words
    • 11 Pages

    Supporting Good Practice in Performance and Reward Management ASSIGNMENT Activity1 1. Two Purposes of Performance Management and its relationships to business objectives. Performance management is a repetitive process, established by organisations to help them in accomplishing their objectives (goals, as listed in the organisation’s vision) by maximizing the performance of an individual, team or whole organisation and ensure that the objectives are achieved. 1 The Performance Management Process is a key component…

    • 2659 Words
    • 11 Pages
    Better Essays