Organizational Management And Leadership, A Christian Perspective

This paper will discuss three important elements of business communications as outlined in Chapter Five of the textbook, “Organizational Management and Leadership, A Christian Perspective” (Satterlee, 2009) and relate those elements to Chapters One and Two of the book “Resilient Leaders” (Dees, 2013). First, exceptional listening skills are essential for business leaders to facilitate effective responses to crises. Second, presentation substance, liken to competence, builds trust and credibility during stable times as well as times of crisis. Finally, leaders must understand the impact of their actions on encouraging organizational norms that result in a corporate culture of positive behaviors based on pure motives, especially during crises.
Key Words: listening, selfless service, substance, competence, norms, motives Resilient Communications The three concepts in this paper are important because of their potential to impact encouraging excellence in employees during stable times, maintaining a positive corporate culture, and maintaining job satisfaction during crises. Listening is an essential skill, especially during crises,
The five key points to active listening include: paying attention, demonstrating that one is listening, providing feedback, deferring judgement, and responding appropriately (Satterlee, 2009, p. 136). The level at which a leader is able to communicate will be tested during a crisis, and savvy listening skills will position a leader to identify and benefit from teachable moments (Dees, 2013, p. 44). An article in Ivey Business Journal agrees that, “Setting up a culture of active listening requires CEOs to lead by example.” (Saxena, 2015, p. 3). Therefore, as leaders listen, they can positively influence the corporate culture and lead an organization through