Organizational Behavior Assignment 3

Topics: Management, Business, Conflict Pages: 7 (1818 words) Published: February 3, 2015

The current company I work for is my own family business located in Quakertown Pennsylvania. Franks Beer Stein’s main product is beer and malt beverages. Since this is a family business there are a lot of different aspects that go along with owning and working here. The leadership may be different then what most people are used to in companies and bigger businesses.

A family business has a leadership of one person. At this business we have the owner, manager then the five employees. Since this business has been around and owned by my family for over 40 years, we still have leadership theories from 40 years ago that has kept them going for so long. We have adapted new leadership theories from the times changing but most of them have stuck. The owner in our business it not really a leader, since she is retired from her other job, it is up to the manager to lead the employees in the right direction. Some of the aspects of leadership that has stuck with the business over the years would be, what the main focuses are (the customers), the training process and how the manager interacts with the employees. In this business it is like a family so there is a close relationship between the manager and the employees. I believe the theory that best goes along with this family business would be a combination of traditional and contemporary. We have many factors of the traditional but also contemporary because we are always trying to keep up with what is going around us but we also are stuck with the old leadership from 40 years ago that has gotten us this far in the business. Overall, each leadership will work but for different businesses. You need to find the one that will work the best for you business.

Working at a family business creates a lot of stress for not only the family but the employees also. Since there is only five employees it is hard to get off or call in sick at times; this causes stress between the employees and we have been able to figure a way out to create less stress. We have a sheet where people can list when they need off and another list that people can sign up for the hours that are going to need to be filled. It is almost as if the employees have control but we just put the outline there. Next there is the job roles, each and every person does everything, not just one part. This causes stress sometimes because the employees are not sure what to do first when there is so much work to get done. We recently fixed this problem, making a list of priorities. So when there are many tasks to get done they know what to do first and then they can work their way down the list. Also we have made it so if they do not get something done, that list gets passed down to the next shift. I have noticed that this has lifted a lot of stress off of all the employees because they have some type of structure and order. The one good aspect that I have noticed in this business is that there are great working conditions. Customers and employees have mentioned that they love working here because of the working conditions and they feel safe and their moods are brought up. The next part of stressors would be within each worker themselves. This honestly has been a hard one to overcome with this business. The top one would be type of personality; the manager here has the type of personality that it is their way or no way. That is good that they have a strong head on their shoulders but that is not always good for a business. When she is around everything gets done but all the employees are extremely stressed out when she is here. We have tried to fix this problem but it has not been successful. This is why family business can be hard to work for sometimes, each family member has their own personality and sometimes it clashes and it would be hard on the family if you had to fire them. Other than the type of personality, the individual stressors are not really an aspect at this business. Overall, stressors are a huge part in a...

References: Five Conflict Management Styles at a Glance. (n.d.). Retrieved August 23, 2014, from
Identifying organizational stressors: An effective work approach. (n.d.). Retrieved August 22, 2014, from
Quick, N. (2012). Organizational Behavior. Cengage Learning.
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