Observation Report

Topics: Negotiation, Knowledge Pages: 3 (769 words) Published: April 21, 2013
Observation Report
The person observed for this report. She has been observed during two separate negotiations and this is a report on the observations made during them. This report will also provide interpretations on what has been observed. Observervation 1(Pub Brewery, Buyer)

Body language
Observee has her arms crossed and resting on the table. Her upper-body is leaning in slightly and she is making eye contact with the other party on a regular basis. She smiles on occasion and uses hand gestures whenever appropriate. She does not openly react surprised to unexpected information or demands from the other party. However, she does not have her heels on the floor, instead her feet are resting on their toes.

Observee makes a professional, calm and friendly impression based on her body language. Although her heels are not touching the floor, this is somewhat understandable as she isn’t very tall. This makes it difficult for her to reach the floor with her heels while remaining in a comfortable position. Oral Communication

Observee does not speak as often as her partner, the time she speaks is significantly less. However, whenever she does speak, she addresses the other party in a friendly tone and with professional vocabulary. She also concretely agrees to suggestions while in the middle game of the negotiation, instead of waiting for the end game to do this.

Observee seems to not want to ‘waste’ time on superfluous conversation and instead says what she means clearly and concisely. This does not come across as unkind or emotionless, rather as direct. She also seems to be comfortable in letting her partner do the greater part of the negotiating and building on the points her partner makes. Questions

The observee regularly asks questions. These questions are mostly closed questions.

Observee seems to use these questions as feedback whilst paraphrasing, to see if she correctly understood the other party.

Observervation 2(Cuddles LTD, Seller)...
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