Management: Questions and Answers for Midterm Examination

Topics: Management, Enterprise resource planning, Supply chain management Pages: 5 (926 words) Published: August 23, 2014
Questions & Answers for Mid-Term Examination

Chapter 2:

1- Identify and describe the three levels of the organizational hierarchy. Which types of information systems serve each level? Answer:
The three levels of the organizational hierarchy:
Senior Managers
Middle Managers
Operational Managers
Types of information systems serve each level:
Operational-level systems: support operational mangers, keeping track of the elementary activities and transactions. Management-level systems: serve the monitoring, controlling, decision-making, and administrative activities of middle managers. Strategic-level systems: help senior management tackle and address strategic issues. 2- List and briefly describe the major types of system in organization? Answer:

Transaction Processing Systems (TPS): are the basic business systems that serve the operational level of the organization. And it is also a computerized system that performs and records the daily routine transactions necessary to conduct business. Management Information Systems (MIS): serve the management level of the organization, providing managers with reports and often-online access to the organization’s current performance and historical records and primarily serve the functions of planning, controlling, and decision-making. Decision-Support System (DSS): also serve the management level or the organization. DSS help mangers make decisions that are unique, rapidly changing, and not easily specified in advance. Executive Support System (ESS): serve the strategic level of the organization. They address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed on procedure for arriving at a solution.

3- What are the five types of TPS in business organizations? What functions do they perform? Give example of each. Answer:
Five types of TPS with example:
Sale/Marketing Systems (eg. Sale management, customer service…) Manufacturing/Production Systems (eg. Purchase order, scheduling,…..) Finance/Accounting Systems (eg. General ledger, payroll…….) Human Resources Systems (eg. Personnel records, training,…….) Other types of TPS that are unique to a particular industry. (eg. University: admissions, grade records,…..)

4- What are the characteristics of MIS? How do MIS differ from TPS? From DSS? Answer:
Characteristics of MIS: (Inputs: high volume transaction level data; Processing: simple models; Outputs: summary reports; Users: Middle Manager) MIS differ from TPS: MIS serve at management level and TPS serve at Operational level. MIS differ from ESS: MIS serve at management level and ESS serve at strategic level.

5- What are the characteristics for DSS? How do they differ from those of ESS? Answer:
Characteristics for DSS: (Inputs: transaction level data; Processing: Interactive; Outputs: Decision analysis; Users: Professional and staff) DSS differ from ESS: DSS serve at management level and ESS serve at strategic level and its characteristics are: Inputs: Aggregate data; Outputs: projections; Users: senior managers.

6- Describe the relationship between TPS, MIS, and ESS.
Answer:
The relationship between TPS, MIS, and ESS: TPS are typically a major source of data for other systems, data also be exchanged to MIS to produce reports, whereas ESS are primarily a recipient of date from lower-level systems.

7- List and describe the information systems serving each of the major functional areas of a business. Answer:
Sale and Marketing Systems:

System
Description
Organizational Level
Order processing
Enter, process, and track orders
Operational
Pricing analysis
Determine prices for products and services
Management
Sale and forecasting
Prepare 5 years sales forecasts
Strategic

Manufacturing and Production Systems
System
Description
Organizational Level
Machine control
Control the actions of machines and equipment
Operational
Production planning
Decide when and how many products should be produced...
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