Outcome 1 - Understand why effective communication is important in the work setting.
1.1. Identify the different reasons why people communicate.
The reasons for People communicating are:
• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and/or concerns
• to build relationships and socialise
• to ask questions
• to share experiences
1.2. Explain how communication affects relationships in the work setting.
Poor communication can lead to misunderstandings and poor performance. More seriously can lead to harming a child and/or breaking the law.
Being able to talk to others in the work place will give you more support and you can share ideas and information. You will be able to learn from each other formal and informally (staff training). You will be able to work as a team to create a work place that is good to work and learn in.
Good communication with the children will form trusting relationships and help them to settle in and to develop and to meet child’s individual needs.
Sharing information regarding children’s care and development, good communication between the two will promote positive relationships (as set out in EYFS).
Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals.
2.2. Describe the factors to consider when promoting effective communication.
Things to consider:
Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation whereby a child is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to