nvq level 2
Charlene Lewis
Unit 4222-201 Introduction to communication of health and social care or children’s and young people’s setting (SH21)
Outcome 1 Understanding why communications is important in the work setting.
1.People communicate in a work place because:
Giving out information.
Receiving information.
Express feelings.
Show emotions.
Socialising.
Build relationship.
Give encouragements.
2. It’s very effective passing information in you’re work place as you need to pass information and receive information so you are aware of what has happens at your work place, example somebody could be poorly you should pass that information on so the nurse on duty can help.
3. It’s important to observe people’s reactions when you are communicating with them as it shows allot about how a person feels especially if that person isn’t able to speak properly and its their only way of communicating with you.
Outcome 2 Be able to meet communication and language needs, wishes and preference of individuals.
1.You would find out individuals service users preference of language by looking at their care plan their personal file, you could also ask their family members.
2.(demonstrate)
3.(demonstrate)
Outcome 3 Be able to reduce barriers to communication.
1.The barriers of communications are :
Environmental
Persons illness
Blindness
Can’t talk.
Language.
2.(demonstrate)
3.(demonstrate)
4.The sources of information and support that we can give to communicate effective are :
Speech and language services
Using word cards.
Translating service
Interpreting services
Sign language.
Outcome 4 Be able to apply principles and practises relating to confidentiality at work.
1. Confidentiality means when somebody tells you information that is strict and you are not allowed to tell anybody about and you must keep it to your self.
2. (demonstrate)
3. A situation on work where somebody might tell me something in confidents and it needs to be passed on when
Unit 4222-201 Introduction to communication of health and social care or children’s and young people’s setting (SH21)
Outcome 1 Understanding why communications is important in the work setting.
1.People communicate in a work place because:
Giving out information.
Receiving information.
Express feelings.
Show emotions.
Socialising.
Build relationship.
Give encouragements.
2. It’s very effective passing information in you’re work place as you need to pass information and receive information so you are aware of what has happens at your work place, example somebody could be poorly you should pass that information on so the nurse on duty can help.
3. It’s important to observe people’s reactions when you are communicating with them as it shows allot about how a person feels especially if that person isn’t able to speak properly and its their only way of communicating with you.
Outcome 2 Be able to meet communication and language needs, wishes and preference of individuals.
1.You would find out individuals service users preference of language by looking at their care plan their personal file, you could also ask their family members.
2.(demonstrate)
3.(demonstrate)
Outcome 3 Be able to reduce barriers to communication.
1.The barriers of communications are :
Environmental
Persons illness
Blindness
Can’t talk.
Language.
2.(demonstrate)
3.(demonstrate)
4.The sources of information and support that we can give to communicate effective are :
Speech and language services
Using word cards.
Translating service
Interpreting services
Sign language.
Outcome 4 Be able to apply principles and practises relating to confidentiality at work.
1. Confidentiality means when somebody tells you information that is strict and you are not allowed to tell anybody about and you must keep it to your self.
2. (demonstrate)
3. A situation on work where somebody might tell me something in confidents and it needs to be passed on when