#L1 Fix The Problem, Not The Blame.
It is far more productive, and less expensive, to figure out what to do to fix a problem that has come up than it is to waste time trying to decide who's fault it was.
#L2 Tell People What You Want, Not How To Do It.
You will find people more responsive and less defensive if you can give them guidance not instructions. You will also see more initiative, more innovation, and more of an ownership attitude from them develop over time.
#L3 Manage the function, not the paperwork.
Remember that your job is to manage a specific function within the company, whatever that may be. There is a lot of paperwork that goes with the job, but don't let that distract you from your real responsibility.
#L4 Don't DO Anything.
Your job as a manager is to "plan, organize, control and direct." Don't let yourself waste valuable time by falling back on what you did before you became a manager. We know you enjoy it and you are good at it. That's why you were promoted. Now you need to concentrate your efforts on managing, not on "doing".
#L5 You never have to make up for a good start.
If a project or a job gets off to a bad start it can be difficult to catch up. Do your planning up front so you get a good start and you won't regret it.
#L6 Get out of your office.
Management By Walking Around (MBWA) does work. You make yourself more approachable. You get information first-hand. You find out what's really happening.
#L7 Lead by example.
If you ask your employees to work overtime, be there too. Just because company policy allows it, don't fly first-class if your associates are in coach on the same plane. Be a leader - it's tougher than being a manager, but it's worth it. #L8 Delegate the easy stuff.
#L9 Don't get caught up in looking good.
#L10 Quality is just conformance to requirements.
#L11 Learn from the mistakes of others.
#L12 Set S.M.A.R.T. Goals.
#L13 Set an example.
#L14 Know Your GPM.
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