Question One : Swot Analysis of the Kenya Posts and Telecommunications telephony Company and give your recommendations
A SWOT analysis of a telecommunication company appraises the company's health by looking at its resource strengths and weaknesses concerning the quality of how it sends and receives data and information globally over communications equipment. The analysis also identifies external opportunities and threats that may help or hurt the company. In this paper we are going to do a Swoat analysis of Kenya Posts and telecommunications telephony company.
In kenya by 1980, the only company that could provide the facilities for communication was Kenya Posts and telecommunication Corporation (KPTC). KPTC was responsible for providing postal and telecommunications services.
1. Internal Factors
The positive thing that KPTC brought to kenya was the capability of expanding their services in the cities and certains villages of Kenya. They could therefore meet the high demand for telephone in Kenya. In order to fullfil that they implemented three telecommunication development programmes which improved the communication technologyand brought wire line telephone to over 200 locations across the country. Later on they replaced the small manual exchanges in rural areas with digitl switching equipment and optical fiber.
On the other hand the monopoly that KPTC had seemed to alter the ability to deliver good quality and efficient services to customers. Also the level of customer care and service provided was not satisfactory because many customers experienced interrupted use of telephones when its raining since the line cloud remained unrepaired for month.. In addition, the number of telephone lines kept on growing but the ownership of the a telephone line remained very limited.
2. Exeternal Factors
Economic and social development depended in part on efficient communication and with the threat of inadequate communication infrastructure, it was evident...
Please join StudyMode to read the full document