BUSINESS PROCESS CHANGE PLAN- CRITICAL ANALYSIS
GB560 Designing, Improving and Implementing Processes
Session # GB560-03N
There are many important things in an organization which includes the main thing that help develops a company, its Employees. The employees help take the company to the next level with the direction of the leadership. If you don’t take care of your employees, then you can’t expect the best out of them or for your company. Change is also important for any company because it allows the possibility of improvement. The change could be good or bad for the company, but the only way to find out is through the Business Process Change. A Business Process Change Plan basically is used to help the company change to meet the needs and wants of the customer. In this plan, Wal-Mart is being analyzed and brought to light with the issues that they are currently facing with treatment of employees, customer service, company advancement, store performance, and a few other issues. It is important that Wal-Mart address these issues because they could affect the overall faith of the company. The one thing that Wal-Mart does not want to lose is the customers that love this wonderful company.
1. The importance of understanding Business Process Change as it relates to your future employment plans. The importance of understanding Business Process Change as it relates to my future employment plans is essential because I will be able to determine which direction to go and to make the right decisions. With the understanding of the Process Change, then it will help me realize the organization in whole and not just a certain part. This will then give me the ability to make accurate plans to fit in well with the company. I am determined to be successful in the business and plan on one day being the Chief Executive Officer of a top corporation but without understanding Business Process Change that will never happen. By understanding this process, it will be one step close to helping me achieve the success that I desire. You always have to be prepared for change and that is my understanding of the Business Process Change. There are lots of different items and information that I have acquired through learning and understanding the Business Process Change. This information gives me the abilities to walk into a company and not be lost and be prepared to meet the needs of the company. I also have the ability to offer the company something that they may be missing. We learned several different methods and theories that may also be beneficial to me when using the Business Process Change for my future employment. Methods and theories like Six Sigma, Balance Scorecard, ISO9000/9001 are some of what we have learned in this course that will be beneficial for my future. Overall, with the understanding that I have obtained then I will have the ability to move forward and advance in my career.
2. Is a formal process change necessary for all organizational changes? If so, explain why. If not, explain why not? A formal process change is necessary for all organization changes in today’s world because of all the competition and continued advancement of technology. With new companies being created every day, the company has to be prepared to combat the new offerings of the new company. There are so many new advancements with technology such as smart phones, tablets, and computers it is hard to keep up with. So, the company must be aware of these advancements and be able to cooperate with them. If not then the competition will step in and take over the market by offering an easier experience for the customers. This is what technology offers to companies, it offers the ability to give the customers a quicker and more enjoyable experience to keep the customer coming back. Of course, the main focus of any organization should be the wants and needs of the customer. Without the customer, there would be no company....
References: Attong, Maxine, and Terrence Metz. Change or Die: The Business Process Improvement Manual. Boca Raton, FL: CRC, 2013. Print.
Harrison-Broninski, Keith. Human Interactions: The Heart and Soul of Business Process Management. Tampa, FL: Meghan-Kiffer, 2005. Print.
Improving Business Processes: Expert Solutions to Everyday Challenges. Boston, MA: Harvard Business, 201
Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, FL: CRC, 2011. Print.0. Print.
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