Baltzan and Phillips
Chapters 1-3, B02 TERMS: DEFINITIONS:
Business intelligence (11) • Refers to the applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts.
• Helps companies gain a more comprehensive knowledge of factors affecting their business, such as metrics on sales, production, and internal operations , which help companies make better business decisions
Business Process (21, 30, B02.3) • Standardized set of activities that accomplish a specific task, such as processing a customer's order
• Business processes transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools.
• To identify which business processes need to be optimized, the organization must clearly understand its business processes, which typically have the following important characteristics:
• The processes have internal and external users.
• A process is cross-departmental. Departments are functional towers of expertise, but processes cut across departments.
• The processes occur across organizations.
• The processes are based on how work is done in the organization.
• Every process should be documented and fully understood by everyone participating in the process.
• Processes should be modeled to promote complete understanding.
Business process model (BO2.8) • the activity of creating a detailed flow chart of process map of a work process showing its inputs, tasks, and activities, in a structured sequence
• is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint o A set of one of more process models details the many function of a system or subject area with graphics and text and its purpose is to:
• Expose process detail gradually and in a controlled manner
• Encourage conciseness and accuracy in