Housekeeping Training Report

Housekeeping Exposure program is a part of practical training for subject GHOT3043 Housekeeping. To fulfill the task given, we are required to carry out practical training in EDC hotel in a group of four for two days. Our group went for practical training on 18th and 19th March 2016. Our shift was scheduled at 9am until 5pm on 18th and 7am until 3pm on 19th. The Supervisor divide us to work under housekeeping attendant. I have been assigned to work under Madam NorAishah. For the first day, we need to clean the room at 2nd floor. At 2nd floor, the room is known as a standard room, and for that day, we need to clean for 15 rooms which are check-out room and occupied room. Madam NorAishah gave a briefing and explain how the SOP of bed making,
The supervisor assigned me to work at public area. I had cleaned the area of lobby hotel, restaurant, guest toilet, gymnasium and admin office by straightening furniture, dusting, emptying ashtrays and bins
When clean the public area, I learned on how to use some type of chemical for cleaning on a certain type of surface. We also learned on how to count and sorting linen. The staff is very friendly and always answer our question and gave an information about the responsibilities as a
Drain holes not to have signs of dirt building or moping. They are to be left smelling fresh.

Conclusion

To conclude, during my practical training I have learned all the task that housekeeping attendant needs to do which is cleaning the room by doing bed making, bathroom cleaning, guest room cleaning and cleaning public area. Beside that I also learned the standard of procedure for each cleaning process and the room status for each room.
I have learned to use all chemical that been used for cleaning. There are difference types of chemicals such as for furniture polish, stainless steel cleaner, floor cleaner, bowl cleaner, mirror cleaner, and Febreze. As a housekeeper, we need to maintain the cleanliness and order, building and furniture in the hotel. Besides cleanliness, we must make sure the comfortable in the hotel such as softness of pillow, the comfort of mattresses and quality of the bed. I am very grateful for the opportunity to experience work in the housekeeping department. These things cannot be taught in a classroom because it requires real world experience. If I were given the opportunity to work in the hospitality industry, I would try to work at housekeeping department and gain more