Hospitality Experiences

Topics: Restaurant, Customer service, Customer Pages: 1 (633 words) Published: April 12, 2015
Most
 Memorable
 Customer
 Service
 Experience:
 
A
 few
 years
 back,
 I
 went
 to
 Las
 Vegas
 with
 my
 family
 and
 stayed
 at
 the
 Aria
 hotel.
 
The
 bathroom
 of
 our
 suite
 had
 a
 sliding
 door,
 and
 my
 brother
 got
 locked
 inside
 
the
 bathroom
 due
 to
 some
 mechanical
 error
 in
 the
 door.
 My
 parents
 called
 the
 
front
 desk
 and
 narrated
 the
 issue
 to
 them
 and
 within
 seconds
 there
 was
 
someone
 with
 all
 the
 tools
 to
 the
 rescue.
 It
 took
 the
 individual
 25
 minutes
 to
 get
 
my
 brother
 out
 of
 the
 bathroom.
 My
 parents
 companied
 to
 the
 manager
 about
 
this
 traumatizing
 issue
 for
 my
 14
 year
 old
 brother,
 but
 they
 were
 thankful
 too
 
because
 it
 was
 evident
 that
 the
 hotel
 tried
 to
 do
 everything
 they
 could.
 
 

 
Moreover,
 the
 next
 day
 they
 gave
 us
 free
 Spa
 vouchers,
 provided
 us
 with
 a
 
private
 butler,
 free
 meals
 at
 the
 hotel,
 free
 usage
 of
 their
 paid
 facilities
 and
 even
 
gave
 us
 a
 gift
 card
 for
 when
 we
 visit
 Aria
 next.
 This
 was
 one
 of
 my
 best
 customer
 
service
 experiences,
 not
 only
 because
 of
 the
 services
 they
 provided
 us
 with
 after,
 
but
 also
 because
 they
 truly
 were
 apologetic
 and
 wanted
 to
 make
 up
 for
 what
 had
 
happened.
 
 Aria
 is
 one
 of
 the
 busiest
 hotels
 in
 Vegas
 and...
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