How To Btec Business Level 3 Unit 1 P5 Customer Service?
Customer Centric Service
Kaplan University
Unit 1 AB221
Malana Crofoot
01/10/2012
Unit 1: Customer Centric Service
When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business, I would try to treat every customer as if they were my first. That first customer is very crucial to a business and should be treated with respect, consideration, care and concern. If all customers are treated this way the result will be positive feedback from them. However, if we take the tiered service system approach, which asks the question “why should the company spend the same customer service effort and expense on a one time customer…,” (Gibson-Odgers, 2008) we would take away from giving each customer the best possible customer service. It is good practice to invest good customer service in each and every customer or potential client. One thing about people is they talk about their experiences with others. Whether they have a good or bad experience makes a big difference to a company because you never know who people know or how many they can influence. Let’s take hairdressers for …show more content…
Pleasing the customer is one of the most pertinent things to running a successful business. Companies that make their customers feel like they matter by giving them the best quality service they can possibly give will be the ones with repeat business, referrals, and rave reviews. Those that use the tiered service system, well, I am not sure how they keep their business running with this mindset. Treating customers any other way than the best has probably cost repeat business and or positive referrals. I like the way things were done in the old days when we followed the motto “Treat others as you want them to treat
Kaplan University
Unit 1 AB221
Malana Crofoot
01/10/2012
Unit 1: Customer Centric Service
When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business, I would try to treat every customer as if they were my first. That first customer is very crucial to a business and should be treated with respect, consideration, care and concern. If all customers are treated this way the result will be positive feedback from them. However, if we take the tiered service system approach, which asks the question “why should the company spend the same customer service effort and expense on a one time customer…,” (Gibson-Odgers, 2008) we would take away from giving each customer the best possible customer service. It is good practice to invest good customer service in each and every customer or potential client. One thing about people is they talk about their experiences with others. Whether they have a good or bad experience makes a big difference to a company because you never know who people know or how many they can influence. Let’s take hairdressers for …show more content…
Pleasing the customer is one of the most pertinent things to running a successful business. Companies that make their customers feel like they matter by giving them the best quality service they can possibly give will be the ones with repeat business, referrals, and rave reviews. Those that use the tiered service system, well, I am not sure how they keep their business running with this mindset. Treating customers any other way than the best has probably cost repeat business and or positive referrals. I like the way things were done in the old days when we followed the motto “Treat others as you want them to treat