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Please give an example of exceptional customer service you have either provided or received and how this was delivered?
When I was working at B & Q, a rather elderly gentleman was having difficultly not only is walking throughout the store but also reading because of his poor eye sight.

I went out of my way to assist the gentleman by walking him to the aisle where he wished to purchase his items for his rental property.

By chance the items were on special promotion, when I explained to him the offer was expiring in 2 days time, he proceeded to make a significant purchase totalling more than £600 which would not of happened unless I offered him a high standard of customer service.
Why do you want to join Ladbrokes and what makes you suitable for this role?
Ladbrokes is one of the largest gaming companies in the UK and I see a real chance of career progression through your company.

I have exceptionally high levels of customer service and objection handling abilities. By providing a warm and comfortable environment to existing clients they would want to stay at our premises for a longer period of time resulting in more revenue for the company.
In our shops you will be promoting new products and services to our customers. Tell us about a time you have successfully promoted a new product.
At B & Q we were set monthly targets on certain promotions. I consistently exceeded my targets by 20%.

By informing customers of how much they are saving with the new promotion within the limited time frame I could often persuade them to take advantage immediately before they left the store.

At B & Q I covered the tiling department. A customer was interested in wood flooring, after I explained the benefits of tiling such as durability and finish opposed to wood flooring the customer followed my advice and made a large purchase.

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