FIVE STEP PROBLEM SOLVING/CORRECTIVE ACTION PROCESS
When an audit or component failure reveals opportunities for improvement, the following five steps are an excellent way to plan, develop, an implement a corrective action plan to contain and prevent the reoccurrence of the failure mode.
1. DEFINE THE DEFECT OR NONCONFORMANCE (PROBLEM DESCRIPTION) A problem well defined is a problem half solved, it is critical to not include any implied causes or solutions in the problem statement in order to not track thinking in only one direction. *
Have the characteristics of the problem been identified? (who, what, where, when, why, how, and how many) *
Have patterns or trends been identified? (within unit, within lot, and over time) *
Has the quality or functional requirements/characteristics been identified? *
Has a comparative (what is different, what is the same) analysis been performed? *
Can the problem be reproduced?
Can the complete statement pass a group “so what” test? *
State the problem as a specific nonconformance.
When must the problem be resolved?
2. CONTAIN AND CORRECT THE DEFECT OR NONCONFORMANCE
This is not problem elimination; this is just fixing the problem at hand. It’s where we traditionally stop when dealing with nonconformance - but - there are three more steps. *
Have the appropriate actions been identified to shield the customer and the factory from the problem until corrective action is in place? *
Deal with the situation at hand (Reinstruct the employee, correct the misspelled word, rework the bad part, etc.) *
When applicable, have appropriate actions been identified at a supplier to shield the company form the problem until corrective action is in place? *
Do containment actions address all potential manufacturing locations and distribution points? *
When necessary, has Sales and/or Customer Support been informed of the problem condition? *
Have containment actions...
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