Employablility, and Personal Skills in the Recruitment and Retention of Staff in Thorpe Park

Topics: Employment, Roller coaster, Thorpe Park Pages: 5 (1708 words) Published: June 17, 2013
Unit 02 M2. Assess the importance of employability, and personal skills in the recruitment and retention of staff in a selected organization. The importance of employability skills and personal skills in the recruitment and retention of staff in Thorpe Park… The organisation that I have chosen to assess on is Thorpe Park. I have chosen Thorpe Park as it is the UK’s most leading theme parks for thrill seekers, with over 15 thrill rides and rollercoasters alone, offering speeds, drops and loops as well as a calendar of exciting events and it needs to keep on top of the recruitment in either for the organisation to work efficiently. Thorpe Park, is located in Surrey, England, and was open in 1979. It was originally designed to be a water park; however from the mid-1980s the owners changed their business strategies and decided to compete in the leisure industry as a Theme Park. An example of this is the change of rides: from the ‘Model World’ of the 80s to the new ‘Nemesis inferno’. Thorpe Park is currently one of the largest Theme Parks in Europe and possibly the best in the country. It operates in a massive 500 acre plot and on a good day, can make a profit turnover of nearly £500,000. Thorpe Park has grown considerably over the last 15 years, and is a clear result of the amount of capital investment that has been injected into the park. But however at the moment, Thorpe Park is part of a privet limited company, which means it is not totally liable for any debts. However, it is possible that they may change and go public next year. Employability skills

Employability skills are skills that you need to be employed by businesses. For example: Able to have good use of time management
Able to negotiate well
Able to Communicate well with different people
Patient
Industry experience
Interpersonal skills
Decision making
Problem solving

Personal skills
Personal skills are skills that a person has experienced and is your own skills not skills that you have to learn to get employed; it’s the skills that you already have that are unique. For example: Hard working

Confidence
Patience
Negotiation
Interview skills
Self-management
Independent learning
Goal skills

It is important for Thorpe Park to consider employability and personal skills when recruiting and retaining staff as having a good balance of these skills in employees will make the organisation move smoothly and effectively. There are many different factors to consider when employing new recruits and keeping current staff such as training, meeting targets, having the correct skills which match up the job requirements, trust, qualifications, portraying a professional image and having excellent communication skills to communicate well with fellow colleagues, the public and their customers. When recruiting and reviewing current staffs personal skills employees need to have strong communication characteristics in this particular job role. This would be required for any job as in to be able to understand other colleagues, the public and its customers. Thorpe Park needs to consider this skill in their employees as they need to communicate efficiently and understand colleagues and customers for the task to be understood and carried out effectively. As Thorpe Park is an entertainment business this skill is essential in meeting the needs of the customers because it may attract different customers to the business to build the business and also it may become more popular than it really is. The factors that will make them retain their staff are by setting expectations to make sure that they are up to a great start, set clear expectations up front. When Thorpe Park starts recruiting staff they need to check if the applicants have career goals and are they realistic? Also, they can make sure if the applicant knows what kind of career path is available, time in positions or department requirements, and what it takes to move up. If the...
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