Effective Communication In Health Care

Effective Communication for Success in Healthcare
HCA/230

Effective communication in the healthcare field can only be achieved by successfully building interpersonal relationship with physicians, staff, and patients. In order to achieve the highest standard of care, effective communication needs to be implemented in all levels of management, to patient care, and billing. Not only will successful interpersonal relationships build a prosperous business but, it will also obtain the highest level of care for patients seeking treatment, which is the ultimate goal in the healthcare field. Effective communication is a core value in the health care industry. It can help us better understand one another or situation, it enables us to resolve
This is a form of communication that in order to be effective needs to be examined. A supportive climate of communication has description, problem orientation, spontaneity, empathy, equality, and provisonalism. “Description refers to the messages that explain your feelings, reactions, and your needs to others. Problem orientation refers to a point of view you share with another that indicates “we” may have a problem, and we can find a solution. Spontaneity is a genuine, natural way of communicating with honesty and openness. Empathy conveys respect, understanding, and acceptance to another; it involves the ability to put you in another’s place. Equality shares a sense of value and mutual respect regardless of power, status, or position. Provisionalism refers to open-minded view and ideas, trying new behaviors, and seeking new solutions” (Cheesebro, O'Connor, & Rios, 2013. The "Physician News Digest "(2013) website states, ineffective communication often reduces the accuracy of clinicians diagnosis. By not listening to the patient and their story it significantly reduces the chances of effective treatment plan and deprives the diagnosis from facts. If a physician can utilize effective communication skills, the patient will become an educated participant in treatment, thereby increasing the likelihood of
For example, although I might feel fairly comfortable expressing my honest opinions to a close friend or family member, I refrain from voicing my views in a group setting, especially if I know others will disagree (Cheesebro, O’Connor, & Rios, 2013). My level of assertiveness in communication can be a good balance but, also prevent me from voicing concern during conflict or issues that may arise with certain situations. To examine your own level of assertiveness and decide what type of communicator you are, Cheesebro, O’Connor, & Rios, (2013) have produced a few questions to consider. Ask yourself, can you say “no” to others without feeling guilty? Can you admit your own mistakes without feeling guilty? Do you speak up confidently in group settings? Or, can you state your beliefs even when the majority disagrees with you? By evaluating your responses to these questions you can than begin to better understand how the delivery of your messages are being interpreted and