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Edward Jones Case Study

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Edward Jones Case Study
I would first, sit down with the owners to make certain I thoroughly understand their concerns with the wait staff. I would take notes during our meeting to confirm I have all their complaints available to review. Secondly, I would utilize external communications such as service surveys, I would make them available at every table, with menus, and at the cash register for customers. I will enhearten all customers to give their honest opinion on the quality of service and food they received from us today. I would utilize the example of Tim Kirley, CEO of Edward Jones, and I would administer a staff survey as well. After receiving feedback from the owners, customers, and staff, I believe this would give me most of the facts that will avail me
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