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Olive Garden Evaluation

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Olive Garden Evaluation
Olive Garden Evaluation
Olive Garden is an American restaurant that specializes in Italian-American that is found in Orlando. This is a restaurant that is famous for quality food and services. The restaurant is growing tremendously because of increased sales. This paper seeks to evaluate the restaurant based on ambience, service and food.
Ambience
Ambience can be defined as the character and atmosphere of a place. The surroundings of the restaurant are quite important because it brings about an attractive appearance. The appearance of Olive restaurant is quite attractive. The design of this facility is based on Italian architecture that copies the old world. The environment around the facility is also designed in an Italian way and the surrounding has a plant decoration. The Olive Garden has melodies. The melodies have Italian-Americana and Italian themes. On assessing the environment of the restaurant, cleanliness is a
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Having a tour around the restaurant, I noticed that the workers are friendly and able to serve the large number of customers. The guests are satisfied with the services they get from this restaurant. The staff does not ignore calls and they talk in a professional and courteous manner. Listening to the staff responding to the guests over the phone shows that the staff has respect for the customers and they have effective communications skills. The workers are clean and the utensils used to serve are also clean. This is the restaurant where customers’ orders are considered. The customer service is excellent because the customer eats the food they ask for and even have some offer to welcome the customers. The waiters are able to save discrepancies whenever they arise. The answer politely and listen to the views of the customers. The housekeepers also are warmly welcoming and their services are effective. The rooms and the beddings are clean and the customers enjoy these

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