During your career you will come across difficult people with which you work. While most people are helpful and nice to be around, the top three most difficult co-workers will make your day challenging and frustrating. Wherever these personality types are concentrated, there will be a general lowering of morale in the department. Learning to classify these types of personalities will better equip you to keep your perspective in your relational issues in the workplace. Where people are working toward a common goal, Complaining Charlie, Know-it-All Ken, and Gossiping Gail will be in attendance and you will come into contact with each over the course of your day.
First of all, Complaining Charlie is always upset about some problem, be it with the company or at home. Charlie is always in attendance in the workplace, usually in greater numbers than other personality types you encounter. You can distinguish Charlie by the frown or unhappy look he has on his face. It would remind you of the time you stepped on a nail or some other painful incident in your life. Charlie complains to anyone who will acknowledge him. You really don't have to listen, just stand there, nodding your head occasionally, or making some comment like, “Wow, I can't believe that” to gain their attention. Charlie enjoys being the voice of doom for the company. Since he is unhappy or upset, naturally, you need to be in misery as well. Charlie doesn't realize when you have lost interest in their tirade, so you must take command of the situation. Any excuse is a good excuse, but the “I am in pain look” along with “I have to use the restroom” excuse usually works fine.
Usually, Know-it-All Ken thinks he has the answer to your problem. Ken will make your acquaintance sooner, rather than later. You get acquainted with Ken when difficult situations arise and this is where Ken's expertise really shines. Prevalent through-out the work force, Ken commands respect- he is a legend...
Please join StudyMode to read the full document