COPING WITH DIFFICULT PEOPLE

Good Essays
BEULAH HEIGHTS UNIVERSITY

LS339

COPING WITH DIFFICULT PEOPLE

BRIAN HAMPTON

MARCH 30, 2010

1. ROBERT M. BRANSON, COPING WITH DIFFICULT PEOPLE (New York: Dell Publishing, a division of Random House 1988), 227

The author, Robert Bramson is an author consultant and leading authority on the prevention and management of difficult behaviours and on methods that coax optimum performances form executives. Dr. Bramson is also a frequent speaker at association meetings and conferences and had appeared frequently on local and national radio and television shows. The Los Angeles, Chicago Sun and New York Times, the Washington Post, McCall’s and Readers Digest as well as other publications have featured his works.

1. ROBERT M. BRANSON, COPING WITH DIFFICULT PEOPLE (New York: Dell Publishing, a division of Random House 1988), 227

THESIS
I believe that the book is trying to convey the sense that difficult and combative personalities are all around us and there are ways to identify and handle them. You will run into difficult people of all walks of life, in many different places and since they cannot be avoided it is infinitely easier in learning how to deal with them. There are endless scenarios for encountering Difficult People and also scenarios where the Difficult Person is also your boss. The book offers up many strategies for coping with Difficult People and their many manifestations.

1. ROBERT M. BRANSON, COPING WITH DIFFICULT PEOPLE (New York: Dell Publishing, a division of Random House 1988), 227

SUMMARY
CHAPTER 1 - INTRODUCTION
This chapter also describes coping. Coping by standard definitions means ‘to contend on equal terms’, exactly what someone needs to do with Difficult People.
It also describes patterns of difficult behaviour and the nature of coping.

CHAPTER 2 – A HOSTILE-AGGRESSIVE TRIO: SHERMAN TANKS, SNIPERS AND EXPLODERS
This chapter

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