Customer Satisfaction and Time Management

Topics: Customer service, Complaint, Customer Pages: 8 (2508 words) Published: October 18, 2012
Time Management and Work Organization
* Ms. Margarita Consuelo G. Pineda
I found the seminar very interesting and educational in a sense that it gave lots of information about time management. Its importance was being discussed, and what time management really is was stated. According to the speaker time management creates a false impression. Time cannot be managed; it can only be controlled by each individual person and the way time is directed. Scheduling is extremely important when it comes to managing the use of time. It is important to manage time wisely. When time is managed and organized wisely; it can make the difference between a productive day and a very hectic day. Using time management during an ordinary day can help reduce stress and simplifies life. Without have a plan on how to manage time, it can create stress in life and also forgetting important dates and deadlines. By not having some type of organization in life it will create chaos and will seem as if there is not enough time in one day to complete daily tasks. Every day will be a challenge to complete and it will be less productive. By not having an organized method to complete a day; it can result in frustration, stress, and not being able to accomplish much. Not making good use of time can affect people in many different ways. In general the days of the week can be very hectic and tiresome. A lot of frustration is usually the result of poor time management. Make a schedule; this will keep a focus on what need to be done. With effective time management you learn to overcome procrastination and you learn to prioritize. Once a plan is made and a day is organized people will instantly see the benefits of time management. Categorize task according to priority and urgency can identify tasks that are useless or unnecessary. Life without any form of organization is very stressful and less productive. This help in creating a more productive day. After completing a time chart it will be easy to spot time budgeting problems. This helps in reducing future commitment that can be avoided. One way to do this is by using an A, B, C, D label. That makes you much more confident and decisive in your choices, leaving much less space for guilt. Make sure your "to do list" corresponds with your schedule or calendar. Most people have a general idea of what needs to be done, but never actually take the time to analyze the steps that need to be taken in order to complete the task. The demands and the payoffs for increased efficiency get larger as your responsibilities grow. Finally I can say that the organizer of the said seminar did a great job. Great speaker was there. Wonderful topics was discussed and presented.

Customer Satisfaction of Service
* Marlon Valenzuela

the customer is always right is usually wrong. In my line of work I see this every day. I am a manager at an outlet store and dealing with customers is my number one priority.  There are all kinds of customers, some will make you happy, some will make you scream or some will just be okay. Customers sometimes do not realize that our job is to help them the best way we can.   I believe that some of the customers are abusing the “customer is always right,” because they know that the company does not want to lose them. A customer knows when they are wrong but they will still try to get something out of it because it does not matter if they are right or wrong, in their world they are always right. The first question they ask is “I want to see your manager.” That is where I come in and try nicely explaining to them the policy and that there is nothing more I can do for them. Just because I am the manager does not mean they will get it cheaper or better.  On my previous jobs, I would tell the customer the policy but they still ask to see the manager. This is the part that gets me really frustrating because the manager will side with the customer and then I get the “customer...
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