University of Phoenix Material
Cross-Cultural Communication Matrix
Use the matrix to complete the country information. Write 3-4 sentences for each item.
a. Access the Business Around the World information by using the url: http://www.mhhe.com/business/buscom/bcommonline/. b.
Click on the map on the lower left corner of the page. Select three regions of the world to research by clicking on the map. Select one country from each of the three regions you selected to research. The Web site provides you with a good starting point. You may also want to use a general Internet search to find additional information. c. Include APA formatted references on a separate page. *
* This assignment is due in Week Three.
Cross Cultural Communication
| Preferred communication style
| Non-verbal communication practices
| Business communication norms
| Strategies to increase cross-cultural communication
| Style of communication is most paralinguistic meaning the speaker will change the tone of his or her voice to a higher pitch. Spoken/non-verbal
| Eye contact, facial expressions, voice tone, gesture
| A handshake, slot nod of the head is the beginning of greetings. All meetings are made in advance. Body posture is attentive and formal.
| Pay attention to body language and to research the culture.Make sure to research facts and figures for accuracy. Canadians are logical and rational not convinced on emotions, passions, or feelings. Promises made are expected to be kept.Make sure all facts, numbers are accurate. Be polite, respectful and calm.
| French and English are main languages spoken. Communication is Pragmatic and relies on common sense. Business people are polite and easy going.
| Only used to add emphasis. Not used often.
| Meeting are on schedule, well organized and started with minimal small talk
| English is the language spoken. Communication style is casual and laid back.
References: (www.cia.gov/library/publications/the-wi, 2010) COM/285 Introduction to Business Communication COM/285 Introduction to Business Communication COM/285 Introduction to Business Communication Page 1 com285r3 Page 2 com285r3 Page 3 com285r3
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