Verbal communication can be in the form of spoken words between two or more people or written in written communication (Dwyer, 2005). It is therefore a constant tool used in most interactions especially in the health field where most workers are regularly in contact with clients. These health care workers must vary their style with the changing needs of those whom they seek to help (Collins, 1983). For example people in different cultures. Within each, individuals are connected to one another through a common system of encoding and decoding messages (Kelsy & Amason, 2001). Each culture does this through its own verbal and nonverbal behaviors and has its own way of expressing and interpreting messages (Kelsy & Amason, 2001). Problems can therefore result when people of different cultures come into contact with each other. The most common and urgent needs of clients seem to be increasingly emotional in nature, although many of the specialized relationships directly result from illness (Collins, 1983). Research has shown that problems health care workers experience with clients seem to relate not so much to giving prescribed physical care as to communication, or a lack of understanding that clients have problems in other areas that are as essential to recovery as are
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