Communication Styles

Powerful Essays
Communication is an integral part in health care settings and is the basis of all interactions. Different communication styles can be used depending on the situation to facilitate interactions and create effective environments in health care. Communication itself is any behaviour that is perceived by another whether through knowledge, feelings or thoughts (Dwyer, 2005). Forms which are used can be placed under verbal and non-verbal styles, each with their own advantages and disadvantages on the client and the health care worker when displayed. Different styles and types of these are used depending on who the health care worker is in contact with as all clients enclose diverse requirements and issues.

Verbal communication can be in the form of spoken words between two or more people or written in written communication (Dwyer, 2005). It is therefore a constant tool used in most interactions especially in the health field where most workers are regularly in contact with clients. These health care workers must vary their style with the changing needs of those whom they seek to help (Collins, 1983). For example people in different cultures. Within each, individuals are connected to one another through a common system of encoding and decoding messages (Kelsy & Amason, 2001). Each culture does this through its own verbal and nonverbal behaviors and has its own way of expressing and interpreting messages (Kelsy & Amason, 2001). Problems can therefore result when people of different cultures come into contact with each other. The most common and urgent needs of clients seem to be increasingly emotional in nature, although many of the specialized relationships directly result from illness (Collins, 1983). Research has shown that problems health care workers experience with clients seem to relate not so much to giving prescribed physical care as to communication, or a lack of understanding that clients have problems in other areas that are as essential to recovery as are



References: Collins, M (1983). Communication in Health Care. Missouri. The C.V. Mosby Company Darley, M (2002). Managing Communication in Health Care. England. Harcourt Publishing Ltd. Davis, H & Fallowfield, L (1991). Counselling and Communication in Health Care. England. John Wiley and Sons Ltd. Dwyer, J (2005). Communication in Business. Sydney. Pearson Education Australia Haskard, K. B., DiMatteo, M. R. & Heritage, A (2009). Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients. Health Communication. 24(1), 21-32. Lawrence Erlbaum Associates, Inc. Ulrey, K. L. & Amason, P (2001). Intercultural Communication Between Patients and Health Care Providers: An Exploration of Intercultural Communication Effectiveness, Cultural Sensitivity, Stress, and Anxiety. Health Communication. 13(4), 449–463. Lawrence Erlbaum Associates, Inc.

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