Communication Skills
Communication skills
There are many different types of communication skills used in care settings. They are used to support and value the service user; by using different skills it can make the service user feel more comfortable within the care setting. In this piece of work I will be researching four of them in detail; these are tone, pace, eye contact and body language. It is statistically proven by Albert Mehrabian that 7% of messages relating to communication is through speech, 38% of messages relating to communication is portrayed through tone and 55% of messages related to communication and 55% of messages related to communication is through facial expressions is through facial expressions.[1] I will look at how they are used in care settings, why they are used and when.
ToneTone is defined as the quality of a person’s voice. The qualities consist of the pitch, volume and characteristics of the voice. The manner of speaking also affects the tone and the way the words are perceived by the person being spoken to. The tone of voice is very important when trying to portray a message to the service user, different types of tone can illustrate emotions or opinions. A harsh and loud tone of voice can show anger whereas as soft, soothing tone of voice can illustrate pleasure or happiness. When asking a question the pitch if the tone rises towards the end of sentence which is understood by people to be a question.[2]The tone of somebody’s voice can influence people’s perceptions of them. A confident perception would be made up by the fact that the tone of the speaker is clear and strong whereas somebody who may be perceived as being weak or timid is because their tone of voice is of low volume and in a soft manner. If somebody is perceived as ‘monotone’ this means people may think they’re boring. For different types of jobs, different types of tones must be used and people can learn to speak in such tones.[2] The tone of voice is used in many different situations
There are many different types of communication skills used in care settings. They are used to support and value the service user; by using different skills it can make the service user feel more comfortable within the care setting. In this piece of work I will be researching four of them in detail; these are tone, pace, eye contact and body language. It is statistically proven by Albert Mehrabian that 7% of messages relating to communication is through speech, 38% of messages relating to communication is portrayed through tone and 55% of messages related to communication and 55% of messages related to communication is through facial expressions is through facial expressions.[1] I will look at how they are used in care settings, why they are used and when.
ToneTone is defined as the quality of a person’s voice. The qualities consist of the pitch, volume and characteristics of the voice. The manner of speaking also affects the tone and the way the words are perceived by the person being spoken to. The tone of voice is very important when trying to portray a message to the service user, different types of tone can illustrate emotions or opinions. A harsh and loud tone of voice can show anger whereas as soft, soothing tone of voice can illustrate pleasure or happiness. When asking a question the pitch if the tone rises towards the end of sentence which is understood by people to be a question.[2]The tone of somebody’s voice can influence people’s perceptions of them. A confident perception would be made up by the fact that the tone of the speaker is clear and strong whereas somebody who may be perceived as being weak or timid is because their tone of voice is of low volume and in a soft manner. If somebody is perceived as ‘monotone’ this means people may think they’re boring. For different types of jobs, different types of tones must be used and people can learn to speak in such tones.[2] The tone of voice is used in many different situations
Bibliography: [1]http://www.businessballs.com/mehrabiancommunications.htm [2]http://www.ehow.com/about_4896045_what-tone-voice.html [3]http://wordnetweb.princeton.edu/perl/webwn?s=eye%20contact