Advance communication skill
MTD Training
Advanced Communication Skills
Download free eBooks at bookboon.com
2
Advanced Communication Skills
© 2012 MTD Training & bookboon.com
ISBN 978-87-7681-661-2
Download free eBooks at bookboon.com
3
Advanced Communication Skills
Contents
Contents Preface
7
1
Introduction – Advanced Communication Skills
9
1.1
9
The Importance of Communication
1.2
What Is the Difference between Communication Skills and Advanced Communication Skills?
9
1.3
Which Advanced Communication Skills?
10
2
Review of Communication Basics
11
2.1
Introduction
11
2.2
The Communication Process
2.3
Elements of Communication
2.4
Taking Your Communication Skills to the Next Level
360° thinking .
360° thinking .
11
16
19
360° thinking .
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Download free eBooks at bookboon.com
Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers the ad to read more
4
Click on
© Deloitte & Touche LLP and affiliated entities.
Dis
Advanced Communication Skills
Contents
3
Examining the Communications Process
20
3.1
Introduction
20
3.2
Types of Input
22
3.3
Filters
22
3.4
The Internal Map, Internal State, and Behavior or Response
27
3.5
Why This Matters
27
4
Internal Representation
28
4.1
Introduction
28
4.2
Internal Representation of Our World
28
4.3
Language as a Representational System
30
4.4
Verbal Clues
31
4.5
Visual Representation System
34
4.6
Auditory Representational System
34
4.7
Kinaesthetic Representational System
35
4.8
Advanced Communication Skills
Download free eBooks at bookboon.com
2
Advanced Communication Skills
© 2012 MTD Training & bookboon.com
ISBN 978-87-7681-661-2
Download free eBooks at bookboon.com
3
Advanced Communication Skills
Contents
Contents Preface
7
1
Introduction – Advanced Communication Skills
9
1.1
9
The Importance of Communication
1.2
What Is the Difference between Communication Skills and Advanced Communication Skills?
9
1.3
Which Advanced Communication Skills?
10
2
Review of Communication Basics
11
2.1
Introduction
11
2.2
The Communication Process
2.3
Elements of Communication
2.4
Taking Your Communication Skills to the Next Level
360° thinking .
360° thinking .
11
16
19
360° thinking .
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Download free eBooks at bookboon.com
Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers the ad to read more
4
Click on
© Deloitte & Touche LLP and affiliated entities.
Dis
Advanced Communication Skills
Contents
3
Examining the Communications Process
20
3.1
Introduction
20
3.2
Types of Input
22
3.3
Filters
22
3.4
The Internal Map, Internal State, and Behavior or Response
27
3.5
Why This Matters
27
4
Internal Representation
28
4.1
Introduction
28
4.2
Internal Representation of Our World
28
4.3
Language as a Representational System
30
4.4
Verbal Clues
31
4.5
Visual Representation System
34
4.6
Auditory Representational System
34
4.7
Kinaesthetic Representational System
35
4.8