Communication Is A Two Way Process Of Giving And Receiving A Message

Topics: Nonverbal communication, Communication, Sign language Pages: 9 (2608 words) Published: April 25, 2015
 Communication is a two way process of giving and receiving a message, such as exchanging ideas of information. This can be done by text messaging, emails, letters, face to face etc. (Rasheed et al, 2010, pg.2)

Interpersonal communication is an effective way between two people to communicate. The interpersonal communication also involves mirroring and reflective listening and it also involves applying the communication cycle in ways that ensure that your message has been understood. Did you know?

“Effective interactions involve the whole the whole person, since one of the most important aspects of interactive communication involved body language. It has been suggested that up to 70 per cent of meaning is conveyed through body language. There are many ways of communicating within the Health and Social Care setting such as; Text

One-to-one groups
Formal and informal communication
Music and drama
Arts and crafts
Visual- within the Health and social care setting you can learn a lot just from watching. You can learn how others communicate through their eyes or how or what they’re feeling from looking into their eyes. Also when communicating it is important to look into someone’s eyes, for at least a minute, this is to show that you have an interest in what the person is saying to you, or just to show you have an understanding and being polite when talking to someone. Touch- this is known as physically touching or holding an individual. Within a health and social care setting, touch will be used a lot. This is from helping a resident to get up or having to do personal care on a resident. Also when the individual is feeling upset or a little down, staff will put their hand on their shoulder, just so the residents knows that the staff is there for them and the resident can talk to the staff member if needed. Touch or Contact involves;

Holding someone’s hand
Placing your hand on a person’s arm or shoulder to reassure them Hugging an individual
Within the Health and Social Sector a care worker would normally have quite a lot of contact and touch when it comes down to the service user as if the service user needs assistance with getting up or getting out of bed or out of their chair etc. the care worker will touch the service user to help assist them. Also if the service user is feeling upset or is crying the care worker may place their hand on their arm or shoulder to reassure them and may also ask to hug the service user. One-to-one groups- this is a range of different individuals such as family, friendship and work groups. This means that there are a range of different groups with all kinds of different connections. Within the Health and Social Care sector, individuals will communicate in group situations when they participate in; Meetings where the individual’s needs are discussed

Care conferences and discharge meetings
Therapeutic and activity groups
Meetings with relatives and managers of care organisations
Talking to friends
Talking to family members
Also there are people who are effective group members;
Make verbal contributions to the group
Listen to other group members
Respond positively to the group leader
Are open about themselves
Therefore care workers have to participate in a lot of group interactions and discussions within the Health and Social Care sector. Formal and Informal communication- is to be respectful of others, i.e.; Sir, Ma'am, etc. you would normally use this type of communication when you’re talking to an individual over the phone or applying for something, like taking an interview. Within the Health and Social care sector, this is a professional way of talking and working within the health and social care setting it is important that you’re being professional. Music and Drama- within the Health and Social Care Sector music and drama can also be used as a way of expressing how you’re feeling at a particular moment within your life. Within...

References: Rasheed, Hethering et al, (2010) Health and Social Care, Fakenham.
Deparmtment of Michael Argyle 's(2012) The communication Cycle [Online] Available at
Department of Health and Social Care (2012) Theorist [Online] available at
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