Communication: Analysing and Presenting Complex Communication

Introduction
This report is for the second exam of the Communications unit of producing complex written business documents. The aim of this report is to know the customer services in the Renmin University and know whether it could meet the need of the students. The objectives of the report are to introduce different kinds of customer services in the Renmin University and how to offer these services for the students. It includes the facilities of teaching, condition of the education, facilities of living and organization and activities of students. And each of them has its own different parts to define the services.
2.0 Procedure
To source this report:
a) Information on the customer services was taken from internet websites.
b) A number of books on customer services were consulted.
c) Information was gathered from the official websites of the Renmin University.
3. Facilities of Teaching
3.1 General Information of the Facilities
The Renmin University consists of 23 schools in addition to the Graduate School (the School of Science is in the process of being set up, and a Chemistry Department has been established.), thirteen university-level institutions, fourteen post-doctoral stations, plus one Adult Higher Education College, School of Education Training, and Shenzhen Research Institute. Each of the schools has its own teaching building to meet the daily needs of teaching. And they also have the special facilities for their special subjects, for example, the chemical laboratories，the multimedia classrooms and the computer rooms. So the facilities of the teaching of the Renmin University could meet the needs of the customer services of the students.
3.2 Library
The library of the Renmin University was founded in 1937. And now, the library has 15 reading rooms in which there are more than 1,800 seats. The responsible for services of the reading rooms are including borrowing, consultation, inter-library loans, help with information requests, searches,

Bibliography: Print Sources: Books: Scottish Qualifications Authority, 2010, Communication: Analysing and Presenting Complex Communication, 3rd ed. Beijing, China Modern Economic Publishing House Scottish Qualifications Authority, 2010, Creating a Culture of Customer Care, 2nd ed. Beijing, China Modern Economic Publishing House Non-Print Sources: Internet Web Sites: The Renmin University of China, “Living at the RUC.” (Online) 2004, http://english.ruc.edu.cn/en/100374/ The Renmin University of China, “Schools & Departments.” (Online) 2004, http://english.ruc.edu.cn/en/100378/ The Renmin University of China, “Sources.” (Online) 2004, http://english.ruc.edu.cn/en/100375/