Collette Donson Cu2941 1 
Collette Donson
CU2941
1.1 There are a wide range of individuals who I communicate with on a daily, weekly and less frequent basis within my role as registered manager, these range from, support workers, service users, their family and friends, cqc, proprietors, health professionals, advocates and sales reps.
1.2 In my role as resident manager, it is vital that I possess good communication skills as this will develop positive relationships and the need to share information with people using the service. This will ensure the best results for the service users, and my members of staff. I need to be able to communicate well with service user’s family & friends, advocates, solicitors, colleagues, proprietor and other health professionals on a daily basis. Several different forms of communication are used in my role. People and person skills help me to interact with another individual successfully. Having good and precise communication skills will help to develop positive relationships with service users, colleagues and other professionals. Therefore I will be able to understand and meet their needs. This also gives me the tools I need to share information with people who use and assess my services by providing and receiving information, this enables me to plan and report on the work I do with everyone I have to communicate with. I use various forms of communication in my role.
One to one communication – I use this form of communication daily for example – between myself and a service user, myself and a health professional, in relation to the needs of a service user, or even to a member of staff updating them of changes that need to be inputted regarding a service user.
Non Verbal communication – I use this form of communication daily also, for example – Communication book or emails to make appointments for service users, updates on service users, any changes within them.
Body language and facial expressions – If there is a slight lack of communication, this can
CU2941
1.1 There are a wide range of individuals who I communicate with on a daily, weekly and less frequent basis within my role as registered manager, these range from, support workers, service users, their family and friends, cqc, proprietors, health professionals, advocates and sales reps.
1.2 In my role as resident manager, it is vital that I possess good communication skills as this will develop positive relationships and the need to share information with people using the service. This will ensure the best results for the service users, and my members of staff. I need to be able to communicate well with service user’s family & friends, advocates, solicitors, colleagues, proprietor and other health professionals on a daily basis. Several different forms of communication are used in my role. People and person skills help me to interact with another individual successfully. Having good and precise communication skills will help to develop positive relationships with service users, colleagues and other professionals. Therefore I will be able to understand and meet their needs. This also gives me the tools I need to share information with people who use and assess my services by providing and receiving information, this enables me to plan and report on the work I do with everyone I have to communicate with. I use various forms of communication in my role.
One to one communication – I use this form of communication daily for example – between myself and a service user, myself and a health professional, in relation to the needs of a service user, or even to a member of staff updating them of changes that need to be inputted regarding a service user.
Non Verbal communication – I use this form of communication daily also, for example – Communication book or emails to make appointments for service users, updates on service users, any changes within them.
Body language and facial expressions – If there is a slight lack of communication, this can