Collette Donson Cu2941 1

Topics: Communication, Nonverbal communication, Writing Pages: 6 (2425 words) Published: January 5, 2015
Collette Donson
CU2941
1.1 There are a wide range of individuals who I communicate with on a daily, weekly and less frequent basis within my role as registered manager, these range from, support workers, service users, their family and friends, cqc, proprietors, health professionals, advocates and sales reps.

1.2 In my role as resident manager, it is vital that I possess good communication skills as this will develop positive relationships and the need to share information with people using the service. This will ensure the best results for the service users, and my members of staff. I need to be able to communicate well with service user’s family & friends, advocates, solicitors, colleagues, proprietor and other health professionals on a daily basis. Several different forms of communication are used in my role. People and person skills help me to interact with another individual successfully. Having good and precise communication skills will help to develop positive relationships with service users, colleagues and other professionals. Therefore I will be able to understand and meet their needs. This also gives me the tools I need to share information with people who use and assess my services by providing and receiving information, this enables me to plan and report on the work I do with everyone I have to communicate with. I use various forms of communication in my role. One to one communication – I use this form of communication daily for example – between myself and a service user, myself and a health professional, in relation to the needs of a service user, or even to a member of staff updating them of changes that need to be inputted regarding a service user. Non Verbal communication – I use this form of communication daily also, for example – Communication book or emails to make appointments for service users, updates on service users, any changes within them.

Body language and facial expressions – If there is a slight lack of communication, this can tell a person a lot, and another way of understanding their feelings. This will allow you to understand their anxieties and communication needs, and also to put them at ease with comforting body language and facial expressions. 1.3 There are a number of barriers when it comes to communication: Language and cultural differences – where a person from a different background has a different language from the people that are providing his/her support, this can prove frustrating and very frightening for the person needing support. They may also feel excluded, misunderstandings may well occur. Physiological barriers – These could include sight and/or hearing difficulties, tiredness and ill health, these can also create difficulties in communication. Psychological barriers – people who suffer with depression, anxiety, personal problems, worries, also memory loss problems such as dementia and alzheimers , all these can lead to a loss of concentration, that could affect communication. Learning difficulties – This can affect the ability of a person to understand and process information. It is also possible that a learning disability may mean that someone could have a short attention span, this could result in communication having to be repeated numerous times or even paraphrased in a form they can retain the information easier. Many people with a learning disability relate better on a physical level rather than a verbal one. Hand gestures and hugs could help the person to communicate.

Negative feelings – Resistance to change can cause upset, and a challenge to effective communication, this can be shown through a person’s body language. If a person does not agree with the way you do something or maybe doesn’t get on with a certain member of staff, these can hinder communication.

Physical barriers – These would be environmental, e.g. noise distractions such as the television, Is the room to hot or cold and are you positioned correctly to be seen and heard at the...
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