Citi Bank Performance Appraisal

Powerful Essays
Assignment 1: Citibank Performance Appraisal
John Kenny
Jack Welch Management Institute
Amanda Andrade
JWI 520
May 3, 2015
Introduction
Being in charge of an organization may seem easy. Yet leading and managing are difficult tasks. One of the most difficult tasks as a manager is evaluating your employees. Your company knowledge, financial acumen or marketing abilities may be dismissed if you don’t know how to communicate with your employees. Knowing what to say and when to say it are the most effective means of ensuring your employees understand your message and is one of the most important attributes of a good manager/leader. Effective communication increases your credibility (Munter, 2012) whether that communications be stating company performance at an annual meeting of stockholders or a one-on-one employee performance appraisal. Knowing which style of leadership to use (Goleman, 2000) and the tone you chose to use during the process (Munter, 2012) will be deciding factors on how the appraisal is received by your employee.
Background
This case study (Citibank: Performance Evaluation) discussed how Lisa Johnson the area manager evaluated James McGaran, a branch manager, in one of the most important branches in Los Angeles, California for Citibank. James supervised 15 personnel and had revenues of $6 million, and a profit margin of $4.3 million. He rose rather quickly through the Citibank process and was promoted to his current position in 1992. His branch surpassed all goals every year for four years. In 1996, Citibank expanded performance indicators to include non-financial measures and for the first time a problem had been identified by Citibank in relation to James’ branch performance. His customer service ratings did not follow his financial performance. Citibank was relatively new in the California marketplace which had been dominated by Wells Fargo for a lengthy period of time. Because of this, Citibank wanted to build



References: Araoz, C., (2007). Great People Decisions, Wiley and Sons, Inc., Hoboken, New Jersey Ceconi, T., (2015). Giving Negative Feedback During Performance Reviews - Part 2 [Video Blog] , http://blog.hr360.com/hr-blog/giving-negative-feedback-during-performance-reviews-part-2-video-blog Dunne, R., (2011). Delivering Performance Review Phrases and Messages That Motivate, http://product-ivity.com/performance-review-phrases Editors, BMD., (2015). Employees must be held accountable, http://www.businessmanagementdaily.com/43001/employees-must-be-held-accountable Goleman, D. (2000). Leadership that Gets Results, Harvard Business Review, Harvard Business School Publishing, Johnson, A., Performance Appraisals: The 5 Biggest Mistakes Managers Make And How To Avoid Them, http://www.businessknowhow.com/manage/performance-appraisal.htm Lloyd, K., How to Provide Negative Feedback during Employee Appraisals, http://www.dummies.com/how-to/content/how-to-provide-negative-feedback-during-employee-a.html Munter, M. (2012). Guide to Managerial Communication. Prentice Hall Publishing Puckett, R., (2005). How to Deliver an Effective Performance Appraisal, http://www.anfponline.org/Publications/articles/2005_09_070Appraisal.pdf Wiley and Sons. (2014). DiSC Management Profile, Center for Internal Change

You May Also Find These Documents Helpful

  • Satisfactory Essays

    CITI BANK

    • 372 Words
    • 3 Pages

    Case: Citibank Zoey Lin 102073466 1. Why has Citibank introduced a performance scorecard? The purpose of the performance scorecard is to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Citibank's strategy in California was to build a profitable franchise by providing relationship banking combined with a high level of service to its customers. Specifically, from Frits Seeger’s point of view, the high service quality strategy and…

    • 372 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Citi Bank

    • 2091 Words
    • 9 Pages

    local-currency and local-language programs to clients worldwide by using its own proprietary systems and customer service operations. b. Technological: - New technology required major investments in people, risk, and technological services that some banks were not ready to make or had the assets to make happen. -Citibank invested millions of dollars in the infrastructure required to move and monitor cash balances online. - Main focus or goal is to provide corporate customers the most cost effective…

    • 2091 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    Citi Bank Presentation

    • 1376 Words
    • 6 Pages

    Pacific Countries by Submitted To Mr.Kiran Kumar Pedada Marketing Strategy Submitted By K.V.Ch.Madhu Sudhana Rao (32) R.Avinash Kumar (20) Y.Santosh (11) Indian Institute of Planning Management Banjara Hills, Hyderabad. CITI BANK Introduction Citigroup Inc. is an American multinational financial services company based in New York City. Citigroup was formed from one of the world 's largest mergers in history by combining the banking giant Citicorp and financial conglomerate…

    • 1376 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    A RESEARCH REPORT ON “PERFORMANCE APPRAISAL” IN BANKING SECTOR Submitted for the fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION (Sikkim Manipal University) (SESSION: 2009-2010) |Submitted To: |Under the Guidance of: | |Mr. Pankaj Upadhyay |Mr. Pankaj Upadhyay…

    • 12829 Words
    • 52 Pages
    Powerful Essays
  • Powerful Essays

    UNIVERSITY OF MUMBAI STUDY OF PERFORMANCE APPRAISAL SYSTEM OF HDFC BANK BACHELOR OF MANAGEMENT STUDIES TYBMS(2010-2011) SUBMITTED IN PARITAL FULFILLMENT OF REQUIREMENTFOR THE AWARD OF THE DEGREE OF BACHELOR OF MANAGEMENT STUDIES BY SHIVRATRI VINAYAK BHUMAIYA ROLL NO.31 GURU NANAK COLLEGE OF ARTS, SCIENCE AND COMMERCE GURU TEGH BAHADUR NAGAR, MUMBAI-400037 DECLARATION I Mr.SHIVRATRI VINAYAK BHUMAIYA THE STUDENT OF BACHELOR OF MANAGEMENT STUDIES (2010-2011) HERABY DECLARE THAT…

    • 7841 Words
    • 32 Pages
    Powerful Essays
  • Powerful Essays

    Performance Appraisal

    • 2545 Words
    • 11 Pages

    in/net/journalsAndPublications.aspx PERFORMANCE APPRAISAL PRACTICES IN INDIAN BANKS Pallavee Shrivastava 1, Usha Kiran Rai 2 1(Research Scholar, Faculty of Management Studies, Banaras Hindu University, Varanasi, India) 2(Professor, Faculty of Management Studies, Banaras Hindu University, Varanasi, India) Abstract Banking sector is a fast growing sector of India. With swift expansion in the number of branches and the new functions assigned to them, banks are beginning to feel a new pressure…

    • 2545 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    Performance Appraisal

    • 1862 Words
    • 8 Pages

    Performance Appraisal Nearly all organizations seek to monitor the job performance of their members through an evaluation system. Employees who perform their jobs well are usually rewarded and those who do not are penalized. Although all organizations have adopted methods for personnel appraisal, their effectiveness is still a matter of dispute. Performance appraisal may be measured by quantitative and qualitative aspects of the job performance, against such factors…

    • 1862 Words
    • 8 Pages
    Good Essays
  • Powerful Essays

    INTERNSHIP REPORT CITI BANK LIMITED [pic] SUBMITTED TO: Head of internship committee. Department Of Business Administration Bahauddin Zakariya University Multan Sub Campus Sahiwal SUBMITTED BY: Muhammad Umair Waqas BBA(Hons.) 6th semester Roll no: BBS-06 Department Of Business Administration…

    • 11370 Words
    • 46 Pages
    Powerful Essays
  • Satisfactory Essays

    performance appraisal

    • 11087 Words
    • 45 Pages

    PERFORMANCE APPRAISAL IDBI FEDERAL LIFE INSURANCE CO. LTD. CHENNAI PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD. SRUTI JAYARAMDAS 10BSPHH010800 11 PERFORMANCE APPRAISAL A REPORT ON “PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD.” By SRUTI JAYARAMDAS 10BSPHH010800 A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF MBA PROGRAM OF IBS HYDERABAD DISTRIBUTION LIST: MR. G. SURESH (Faculty Guide) MRS. SHANTHI…

    • 11087 Words
    • 45 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Performance Appraisal

    • 409 Words
    • 2 Pages

    REPORTON “PERFORMANCE APPRAISAL” IN BANKINGSECTOR Submitted for the fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION(Sikkim Manipal University) (SESSION: 2009-2010) Submitted By:Ekta Bhatia MBA IV SemesterRoll No. 510919106 Submitted To:Under the Guidance of: Mr. Pankaj Upadhyay Lecturer Sikkim Manipal University Mr. Pankaj Upadhyay Lecturer Sikkim Manipal University 1 DECLARATION I, Ekta Bhatia, hereby declare that the project titled ““PERFORMANCE APPRAISAL” IN BANKING…

    • 409 Words
    • 2 Pages
    Satisfactory Essays