Chapter 2

Topics: Emotion, Psychology, Affect display Pages: 5 (780 words) Published: September 30, 2014
Required Reading Notes
Week #2 _ Chapter 4_P.92-108

Employees behaviors and attitudes reflect more about the company than the employee’s character Job satisfaction affects employees behavior

Emotion in the work place
Influence everything
OB theories assume that thoughts and actions are governed exclusively by “logical thinking”  Cognition Attitude, decisions and behaviors are affected by both Cognition and Emotions Emotions: Physiological, behavioral, psychological experience towards an object, person or event that create a state of readiness Emotions are directed towards someone or something

Emotions are experience that represent changes in physiological state (heart beat), psychological state (thoughts) and behavioral state (expressions) Emotions happens without our awareness, non-consciously and with low intensity “Mood” is different  not directed towards anything in particular and tend to be longer-term emotional state

Types of Emotions
All emotions have TWO common features:
1. Generate global evaluation (core effect) that something is good or bad, helpful or harmful All emotions communicate that the perceived object or event is either positive or negative 2. Produce some level of activation; generate energy within us Example

Fearful is a negative emotion that generates high level of activation Relaxed is a positive emotion that generates low level of activation

Emotion, Attitude, Behavior
Attitude: beliefs, feelings, and behavioral intentions towards person, object or event Attitudes are
Conscious logical reasoning
More stable over time
Emotions are

Attitudes can be understood by
Behavioral Intentions

Established perception about the attitude objects
Conscious positive or negative evaluation of the attitude object Affected by beliefs
Behavioral Intentions
Motivation to engage in a particular behavior regarding the attitude object Emotions
Shape employees attitude
Attitude influence various forms of work related behavior
Can directly and unconsciously affect human behavior

Cognitive Dissonance
A condition when we perceive an inconsistency between our beliefs, feelings and behavioral intentions This inconsistency generates emotion that motivates us to create more consistency by changing one or more of these elements People can change cognitive dissonance by changing behavior  changing beliefs and feelings are more difficult and more costly. Rebalancing self-concept indirectly.

Emotion and Personality
People with more positive emotions have higher emotional stability Positive and negative emotions affects the persons attendance, and long term work attitude

Managing Emotions At Work
Emotional Labor: The effort, planning and control needed to express organizational desired emotion during interpersonal interaction Display rules norms requiring us to display specific emotions and to hide other emotions Emotional Dissonance: the conflict between required and true emotions. Can be minimized by “Deep Acting “ rather than “Surface Acting” Deep Acting  changing true emotions to match the required emotions (require emotional intelligence) Surface Acting  pretending to show the required emotions but continue to hold different internal feelings

Emotional Intelligence
A set of abilities to
Perceive or express emotion
Assimilate emotion in thought
Understand emotion
Manage emotion in self and others
Four dimensions of Emotional Intelligence
1.Self-Awarness of Emotion
Ability to understand our own emotions

2.Self-Management of Emotions
Manage our own emotions
Generate emotions
Deep acting
Represent desired emotions

3.Awarness of Other’s Emotions
Understand emotions of other people
Represented by empathy

4.Management of Others Emotions
Managing others people emotions
Highest level of Emotional Intelligence

Job Satisfaction...
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