Chapter 2

MHR
Required Reading Notes
Week #2 _ Chapter 4_P.92-108

Employees behaviors and attitudes reflect more about the company than the employee’s character
Job satisfaction affects employees behavior

Emotion in the work place
Influence everything
OB theories assume that thoughts and actions are governed exclusively by “logical thinking”  Cognition
Attitude, decisions and behaviors are affected by both Cognition and Emotions
Emotions: Physiological, behavioral, psychological experience towards an object, person or event that create a state of readiness
Emotions are directed towards someone or something
Emotions are experience that represent changes in physiological state (heart beat), psychological state (thoughts) and behavioral state (expressions)
Emotions happens without our awareness, non-consciously and with low intensity
“Mood” is different  not directed towards anything in particular and tend to be longer-term emotional state

Types of Emotions
All emotions have TWO common features:
1. Generate global evaluation (core effect) that something is good or bad, helpful or harmful
All emotions communicate that the perceived object or event is either positive or negative
2. Produce some level of activation; generate energy within us
Example
Fearful is a negative emotion that generates high level of activation
Relaxed is a positive emotion that generates low level of activation

Emotion, Attitude, Behavior
Attitude: beliefs, feelings, and behavioral intentions towards person, object or event
Attitudes are
Judgments
Conscious logical reasoning
More stable over time
Emotions are
Experiences
Non-conscious
Briefly

Attitudes can be understood by
Beliefs
Feelings
Emotions
Behavioral Intentions

Beliefs
Established perception about the attitude objects
Feelings
Conscious positive or negative evaluation of the attitude object
Affected by beliefs
Behavioral Intentions
Motivation to engage in a particular behavior