top-rated free essay

Carter CLeaning Case 15-16

By latupo Feb 27, 2014 520 Words
Carter Cleaning Case 15

1. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?

Certainly it is important for many reasons. First, it is important from a standpoint of justice and fair treatment. Second, the lack of justice and fair treatment is a prime catalyst for union activity.

2. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.

Because it is a small company, it should be simple and short. One suggestion is a two-step process that begins with a written appeal to the store manager. The second step is to send that appeal to Jen and her father for review.

3. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure grievances and gripes like this one are expressed and are heard by top management?

The grievance procedure is critical. It is important to understand the distributive and procedural justices. The fairness and justice of the decision’s result (for instance, did I get an equitable pay raise?) is distributive justice. Procedural justice is the fairness of the process (for instance, is the process my company uses to allocate merit raises fair?). Most employees probably can’t and won’t unscramble what is ethical, fair, or just when it comes to how you treat them. [Chapter 14, Ethics, p. 462]. Discipline and dismissal are both major sources of grievances.

Carter Cleaning Case 16

1. How should the firm go about identifying hazardous conditions that should be rectified? Use checklists such as those in Figures 16-5 and 16-8 to list at least 10 possible dry-cleaning store hazardous conditions. Basic Hazard Identification Checklist

1. Work surfaces and walkways dry or slip resistant, no tripping hazards? Y/N
Date Corrected
2. Exterior walkways in good condition?

3. Spills cleaned up immediately?

4. Combustible debris & waste stored safely and removed promptly?

5. Dip tanks, etc..., cleaned regularly, inspected?

6. Are accumulations of combustible dust routinely removed from enclosed areas and cleaned up?

7. Work areas adequately illuminated?

8. Are safety goggles being worn daily?

9. Are wet floors being mopped?

10. Are safety valves tested regularly and frequently?

2. Would it be advisable for the firm to set up a procedure for screening out accident-prone individuals? How should they do so?
Training and incentives can resolve this problem; however, this could raise ethical issues. Ultimately, the bottom line is to reward safe behavior as well as stressing the importance of safety repeatedly.

3. How would you suggest the Carters get all employees to behave more safely at work? Also how would you advise them to get those who should be wearing goggles to do so?
The company should contact local government safety agency for assistance in developing safety policies and procedures on the job. The company should also make it clear that those who violate the policies will be disciplined, and then follow-up by doing it. If employees see that management is serious about it and that they will be disciplined, or even lose their jobs, they will begin to use them.

Cite This Document

Related Documents

  • Case: Carter Cleaning Company

    ...RUNNING CASE: Carter Cleaning Company Introduction The main theme of this book is that HRM is not just the job of a central HR department, but rather the responsibility of every manager. Perhaps nowhere is this more apparent than in a typical small service business. The owner/manager usually has no HR staff on whom to rely. However, the suc...

    Read More
  • Carter Cleaning Continuing Case

    ...Carter Cleaning Continuing Case Chapter 6 1. The disadvantages of administering tests to its employees is the cost associated with them and the legal factors that surround them. *If they ask the wrong question they could be faced with a law suit that would hurt the company’s image. *The advantages of administering tests is that they...

    Read More
  • Carter Cleaning

    ...organization or any organization with which you are suitably familiar. B-(Case Study): (16 Marks) Carter Cleaning Company: Please read the following case scenario and respond to the question following it: Jennifer Carter had her MBA degree from State University with an HR major in June 2008, and, after considering several job offers, decided...

    Read More
  • Carter cleaning

    ...Honesting testing at carter cleaning company. Questions and Answers. 1.What would be the advantages and disadvantages to Jennifer’s company of routinely administering honest tests to all its employees? Polygraph testing raises a large number of legal and moral issues; issues Carter Cleaning must avoid. Using some of the available “...

    Read More
  • Carter Case

    ...Collin Forbeck 10/3/13 Carter Cleaning Company Case #2 Questions 1) First, how would you recommend we go about reducing the turnover in our stores? Turnover is a problem that is likely to be present in any low payed, low skilled job. Carter Cleaning can directly effect this turnover rate in a positive way through some guidance. So...

    Read More
  • Carter case

    ...The Carter case assignment Chapter 1 1) Make a list of five specific HR problems you think carter cleaning will have to grapple with 1) Recruitment and selection of new employees as they are expanding. 2) Training and development of the new recruited employees. 3) Appraisal of their performance 4) Compensating the new employees 5) B...

    Read More
  • Case 15

    ...the corporate hurdle rate. This is because of the current use of constant hurdle rates it doesn’t reflect the higher costs of funds that’s required for Products and Systems and shows that the cost of equity for Telecommunications Services won’t have enough capital as time goes on but Products and Systems will be given more than enough beca...

    Read More
  • Carter Cleaning Centers: Continuing Case

    ...Continuing Case: Carter Cleaning Centers Mskatdog Online University Continuing Case: Carter Cleaning Centers I. Make a list of five specific HR problems you think Carter Cleaning Centers will have to grapple with. 1) Carter Cleaning Centers will have to grapple with communication issues between the various centers and will need to e...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.