To: All Employees
From: Starbucks CEO
Date: 19 February 2013
Subject: Employees Behavior Management
Starbucks is the premier roaster and retailer of specialty coffee in the world. Our company suggested having the best service for the customers. Therefore, we expect Starbucks workers to understand and taking serious responsibility to provide the best service in our neighborhoods. There are customers complain about the behavior of the employees working attitude.
The first issue needs to avoid while working is text messaging in personal materials. The customers suggest the workers in Starbucks focusing on their phone frequently and lack of considerate customers less concern customer feelings while ordering. Texting are acceptable in working place only for communicate with supervisor, with symbol and short words to ask the question for your customers.
The second issue need to avoid is speaking the office gossip including inappropriate language. The tradition of our store is to remain a comfortable place for people to enjoy their time in the coffee shop; there are no reasons to share the gossip around the coffee shop. If there are any problems that exist about the relationship in the office hour, you can use email to inform or ask questions to the supervisor, we are happy to receive voices of all employees. This notice want to inform employees as a reminder. As the mission of Starbucks worker, working at Starbucks is more like working with your friends. We consider the important of respect, appreciate and include different people even employees. If you have any questions, please contact to my email: Nho75917@tacomacc.edu. Thank you for your cooperation.
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