Preview

Business Communications

Powerful Essays
Open Document
Open Document
1531 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Business Communications
THE IMPORTANCE OF WRITING SKILLS IN BUSINESS COMMUNICATIONS: HOW AND WHY TO IMPROVE EMPLOYEES' WRITING Abstract
This essay describes how poorly written communication can lead to misunderstanding and a possible loss of business. Through this paper the author wants to persuade the employer to sponsor a workshop for all employees to improve their writing skills, to increase business communications and to avoid arguments through poor communication. This paper demonstrates the effectiveness of writing skills and why business communication is important in any kind of business. What can your business achieve with good writing skills and what it the impact of good writing skills on business.

THE IMPORTANCE OF WRITING SKILLS IN BUSINESS COMMUNICATIONS: HOW AND WHY TO IMPROVE EMPLOYEES' WRITING

These last few weeks have been hard for some people in the office. Many arguments erupted and people started to blame each other for the fact that this particular business deal might be lost. All this arguing amongst the employees does not improve the work environment, and it is apparent to clients that the atmosphere in the office is not professional.
The reason for the dispute is clearly due to misunderstanding through poor written communication. This had a negative effect on some people's feelings, which in turn lead to low morale and higher risk of losing business which can be directly attributed to poor writing skills. It is important for our company to look at a way to improve employees' writing skills to avoid similar incidents in the future.
One probably has received advertisement mail from various companies and, after reading the first paragraph, the paper ends in the waste paper basket because you did not like what you read in the first sentence. The way the writer started to communicate did not make you read the rest of the document. The same happened in this last business deal; that message was not understood because it was poorly written. Clearly



References: Drozdowski, Mark J. (2003) "The Write Stuff.", Chronicle of Higher Education, 50 (5), 5. Abstract retrieved June 4, 2004, from UOP Library, EBSCOhost. Lauer, Charles S. (2002) "Short and Sweet", Modern Healthcare, 32 (15), 28. Abstract retrieved June 4, 2004, from UOP Library, EBSCOhost. Mandel & Vassallo. (1999) "From ‘Me ' to ‘Us ': Crossing the Bridge from Academic to Business Writing.", ETC: A Review of General Semantics, 56 (3), 338. Abstract retrieved June 4, 2004, from UOP Library, EBSCOhost. Mims, Julian L. (1995) "Writing for results.", Records Management Quarterly, 29 (1), 27. Abstract retrieved June 4, 2004 from UOP Library, EBSCOhost.

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Conflict can occur in many situations in the workplace such as, when there is an organisational change or, when people’s personalities clash. When there is a personality conflict between colleagues these issues should be looked at from the other person’s point of view to try and understand them and determine what may cause someone to act this way; you can also look at how others interact with them to gain knowledge and understanding of others, most importantly the conflict should be resolved quickly before it becomes out of control. When two people clash due to issues it is usually easier to handle as the situation can be looked at logically with compromise…

    • 279 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    they key to dealing with conflict is to have openness and honesty with colleagues making sure issues are raised and sorted promptly making sure a common ground is met by all involved to ensure everyone is happy within the work place. A none judgmental approach to the matter…

    • 1021 Words
    • 4 Pages
    Satisfactory Essays
  • Good Essays

    Conflict in the workplace can be incredibly destructive to good teamwork managed in the wrong way, can quickly spiral out of control, resulted in situations where co-operation breaks down and the team’s mission is threatened. To calm these situations, it helps take a positive approach, be courteous, non – confrontational and focus on the issues as the goal of any conflict resolution should be to reach a functional settlement. Three desired outcomes of conflict resolution are (1) agreement, (2) stronger relationships, and (3) organizational learning. Agreement has been achieved when both sides believe a settlement was fair or equitable. Stronger relationships emerge when both parties try to build trust goodwill for the future. Organizational learning takes place…

    • 329 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Communication whether verbal or written is very important. A simple mistake in interpretation or legibility can cost a company millions…

    • 323 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    In this assignment, I will discuss the type of conflict that was most common in my workplace, and how we resolved it. Some conflict in the workplace can be healthy and increase the drive of an individual or the group, and with the right processes and mediation, can lead to a cohesive organization. If persistent conflict is ignored or members are afraid to make decisions because of it, the organization can fall short of goals or even crumble.…

    • 763 Words
    • 4 Pages
    Good Essays
  • Good Essays

    bad boss

    • 553 Words
    • 3 Pages

    The best approach to solving a conflict, I believe is accomplished through communicating by listening to each other and honoring each other’s for what she/he has to say, by doing this, shows that you value and respect each other. Talking and listening allows the employees and the boss to evaluate and have better understanding of the conflict. The employee can encode an appraisal (conflict) using variety of communication techniques, verbal or nonverbal. The…

    • 553 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Gen 200

    • 329 Words
    • 2 Pages

    A organization can benefit from well-written communication in several ways such as, not have to explain ever step in the manual to employees and communicate better within the company through e-mails or written…

    • 329 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    When I receive written communication from other employees, the features of effective writing that make me likely to read it are focus and organization.…

    • 553 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    Hca 459 Week 4 Assignment

    • 929 Words
    • 4 Pages

    In any organization conflicts are bound to occur. If handled efficiently and effectively they can serve as a deterrent of repeat behavior, but if left unresolved they can have the potential of doing great harm to the productivity level of the organization. Why conflicts occur, how they affect the individual and the organization, what the manager can do and how proactive strategies can be implemented to reduce conflicts, and the resources employed to aid in handling these issues are all crucial factors to reflect upon in order to facilitate the growth and success of the organization and its employees.…

    • 929 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    Business Communication

    • 690 Words
    • 3 Pages

    The learning team assignment for the previous week has a formal memo sent to William, the CEO; a regular memo sent to Mark, the sales manager, and Dana, the marketing manager; and an email to the accounting department. These communiqués were to inform the individuals about the accounting team’s findings on JJJ Company’s files. Upon reviewing each communiqué from the previous week’s learning team assignment I have made the following evaluations.…

    • 690 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Conflict is a natural part of life. If the process of conflict resolution is considered as an opportunity for growth and change in the work environment, the potential for a positive outcome is immense. Whether as a team or on an individual level, the ability to solve problems through collaborative efforts and managing change is crucial in achieving overall success. It is imperative that the team establishes a common goal and creates roles and responsibilities. Once identifying conflict and the reasons why it occurs, team members should look for peaceful and mutually satisfying methods to minimize conflict.…

    • 2192 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    Business Communication

    • 381 Words
    • 1 Page

    I would tell her that I won’t disclose her to prospective job why she was terminated. I would also tell her that any company that call for reference, I will informed them that she left because of personal reason .If the prospective employer was a friend , I would tell he/she exactly why she was terminated but explained that she really needs a job and would be a good employee if she stop drinking. If the problem was theft, I would not give any recommendation and will strictly state the facts if the prospective job called for any references. I would say no to a character reference but of course she can use the company as a job reference. The value that would be at stake for me is honesty and integrity. Some of my values do conflict with each other because I am more prone to help a…

    • 381 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    In our fast-paced workplace, precision and conciseness are essential. It is crucial with any documents or presentations that we don’t send the wrong message. One report states in Employers urge workers to improve writing from Madlen Read concludes, “majority of U.S. employers say about one-third of workers don’t meet the writing skills required in their positions”(25 ). In another report E-mail exposes the Literacy Gap from Mary Anne Donovan concludes, “E-mail is propelling most organizations to move from oral to written communications with their customers and clients. But managers are discovering many of their employees don’t have the writing skills for the job”(15). By those results it is coming to be a major concern with all U.S. businesses. We are failing to communicate properly through electronic e-mails, office memos, and letters. We are sending messages that are not clear and concise and we are losing our credibility among our colleagues.…

    • 1967 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Businesses have two forms of communication in the workplace, verbal and written. Both of these formats are important, but written communication takes more effort to be clear, brief and informative. There are various styles of written communications, and each style has a purpose and audience. Written communication can have significance as in legal documents and manuals, and it provides function in the workplace in the form of reports and presentations (Suttle, n.d.). Depending on the writing skills of the writer, the written communication can negatively or positively impact a business.…

    • 1242 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Negotiation continues to be a significant approach when addressing most conflicts. The method involves thorough analysis and knowledge of both sides of the condition. In the negotiation course, an individual that is neutral to the situation should facilitate with the conflict resolution, this allows fair-mindedness and equality. Regardless of the above approaches, it is always imperative to have policies in place geared to prevention of these conflicts. If necessary, the individuals can also participate in counseling and training that addresses conflict management. The meeting will facilitate the understanding and recognition of tactics and approaches that will help to avoid constant conflict in the workplace.…

    • 1261 Words
    • 6 Pages
    Good Essays

Related Topics