Btec Level 3 Health & Social Care Unit 1 - P3, P4

Topics: Nonverbal communication, Communication, Sign language Pages: 9 (3148 words) Published: July 2, 2013
P3-Effective communication in Health and Social Care
P4-Identify and explain strategies to overcome the barriers.

Environmental factors
There are a number of barriers to effective communication in health and social care. One of these is the environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them. • Seating positions

Rooms with awkward seating positions might mean that two people cannot see each other properly. For example if a nurse is talking to a patient and the patient is leaning back at about 135 degrees, this would mean that the patient is not paying attention to what the nurse is communicating. So the patient (receiver) may not understand the message that is being given to him. To overcome this barrier, people communicating in a health and social care setting would sit in a room around a desk like this. This is so that both of them are comfortable and can see each other properly. • Background noise

It is very hard to hear what someone is saying if there is a lot of background noise. A noisy environment is especially difficult and unpleasant for someone who is using hearing aid. Hearing aids will amplify background noise as well as the voice of the speaker. In a health and social care setting, if there would be a busy hospital being too busy or loud. If a patient is in a busy ward and the nurse is talking to him he may not receive her message due to excessive noise, phones ringing and people rushing in and out. This would make the conversation unsuccessful as it distracts their concentration. To overcome this barrier they will have to restrict people from rushing in and out to avoid noise. Also they would have to communicate in a room where it is quiet and so that the message can be understood by the receiver. This is not always possible as there are patient’s relatives that really want to meet the patient. Therefore you cannot stop them. • Lighting

It is very difficult to make sense of other people’s facial expressions if you can’t see their face properly due to poor lighting. Good lightening will be critical for someone who supports their understanding of speech with lip reading. Poor lighting takes away visual signs of communication and body language that a patient and nurse would need. To overcome this barrier the lighting should adequate. It shouldn’t be too bright or too dark as bright light can gives some people headache. If the lighting is too dark then the people communicating in a health and social care will not be able to see each other clearly. • Distance barriers

People sometimes feel uncomfortable if they are trying to communicate to a health and social care worker who is close. Long distance can weaken effective communications in that it takes longer for verbal communication to reach its target and sometimes visual signs and body language are taken out of the equation. The levels of proximity dare different depending on the environment. For example when you are familiar with an individual your proximity with them will be more likely to be closer. However if you are at that same level of proximity with an unfamiliar person you may feel awkward and very uncomfortable therefore this would be seen through your body language. To overcome this barrier there should be a medium distance between people so that everyone feels comfortable. • Temperature

A room that is too hot, stuffy or cold may prevent communication if it makes people feel tired or stressed. This could make communication unsuccessful. To overcome this barrier the air conditioning should be on so that the temperature doesn’t prevent effective communication. Also this will make communication successful as the message coded will be understood by the receiver....
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