2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so staff feel at ease when discussing any issues or concerns. Good interpersonal relations encourage open behaviour where everyone is working as a team and supporting each other with a common sense of purpose. When goals and objectives are clearly set, with colleagues feeling involved and motivated, it has the overall effect of connecting each staff member and enabling team work. All of this results in a much stronger performance from the organisation as a whole, delivering high quality dental care in a happy relaxed environment and inevitably It will be much more successful in achieving its goals…
Even though this book is addressing didactic conversations many of the strategies described are applicable to larger group conversation/presentations. For example, last night several parents became very emotional and confrontational around the issue of their child being bullied in school. In attempts to disuse the situation examples of strategies that have been used in the past to address bullying. One strategy mentioned was presenting to the class about a student’s disability. This was said with a warning about confidentiality. However, our director saw what a slippery slope this suggestion could be. She used story telling with Contrasting to assure the importance of confidentiality was understood. She talked about an incident that happened…
M1- Explain how the communication cycle may be used to communicate difficult, complex and sensitive issues.…
| This gives all students an opportunity to express their opinion.It allows for a difference in opinion and for students to learn from each other’s point of view.…
For this module interpersonal skills and therapeutic communication, we have been asked to write a reflective essay that examines our own communication and interpersonal skills developed to date. To do this I will research the theories behind interpersonal communication; during reflection I will identify areas of my own strengths and weaknesses, building my concept of self-awareness and acknowledging room for personal development. To do this I have decided to use a model based on ‘Stages of reflection’ (Gibbs 1988) (see appendices 1). By using this model it allows me to reflect in a structured way.…
1. When you picture people you talk to on the telephone, through email or in newsgroups (such as in your Kaplan class) before meeting them face to face, does your expectation of how they will look usually turn out to be accurate?…
According to the final results of my assessment, the three domains that I need to improve upon or need more knowledge are in the areas communication skills, community dimensions of practice skills and leadership and systems thinking skills. As a healthcare professional I will like to be very effective in communicating among my colleagues, to patients and to the whole community as a whole. This semester, I will like to improve upon my communications skills in order to facilitate an effective means of communication. Allocating resources for patients and their families in the community is another skill I need to be good at. These programs offered in the community in the long run benefits these patients and their families to promote their health.…
Within this assignment I will be looking at the importance of effective communication skills in the nursing profession. I will briefly explore the meaning of communication and then look at different styles of effective communication.…
College of Nurses of Ontario (2004). Therapeutic Nurse-Client Relationship. Retrieved April 8, 2005, from http://www.cno.org/docs/prac/41033_Therapautic.pdf.…
Psychology is the tried, tested, scholastic and applied discipline encapsulating the scientific and cognitive study of mental processes and behaviour. It involves the application of this knowledge to various categories of human behaviour and activity including the treatment of mental illness (Coon, 2012). Over the years many different forms and methods of psychology have been developed as the study of psychology can be dated back to the ancient Greeks, but was always regarded as a philosophical reasoning rather than a science. It was only around the 1870`s that it became recognised as an actual practice (Benjamin, 2006). This assignment will deal with some of the most influential of these psychological practices which have developed and evolved since the inception psychology all those years ago. This will be achieved in the way of Adlerian, Gestalt and Person-centred therapies as examples. This will involve focused commentary on their…
Individual correspondence is thought to be one of the best resources for anybody. A great pioneer or a supporter is one who imparted well. Knowing how essential this part of relationship building is, it turns out to be essential for all to create relational abilities for individual and expert improvement.…
After completing our service project we were able to identify the types of communication skills that were used throughout the process. Some of the skills we used were verbal communication, interpersonal communication, non-verbal communication, listening skills and, presentation skills. From the beginning of our project, and all the way to the end communication was vital. Our group used interpersonal communication and verbal communication to go face-to face and ask casa’s permission to do our service project with them. This helped with our project because in order to begin our service for them we needed to have their permission and also be on the same page as them. While we were meeting with casa to set an agenda we were using both verbal, and listening communications. We used verbal communication by…
Communication is a huge part in everyday life. Most people think they have good communication skills, but they do not. Most arguments and misunderstandings stem from lack of communication between people. There are many ways to benefit from having good communication skills. In addition, there are consequences to not having this skill. All people should learn how to master the skill of communication.…
Communication is a complex process by which the sender encodes the message with language and sends to the receiver through an appropriate medium. When the other person receives the message, the receiver will listen to decode and interpret the message with understanding and then responds effectively as a feedback.…
We all have people with whom we have to work to get things done. Our ability to communicate with clients, customers, subordinates, peers, and superiors can enhance our effectiveness or sabotage us. Many times, our verbal skills make the difference. Here are 10 ways to increase your verbal efficacy at work:…