CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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sectoral matrix of credits and deposits‚ and banks’ branch networking‚ among others. The restructuring policy of SAP‚ also‚ brought deregulations in the Nigerian banking system which encouraged many new banks to enter into the Nigerian banking industry‚ the results of which were shown in intense competition within and without the Nigerian banking industry. This increased competition resulted in banks seeking for clients and designing services that would meet clients’ needs and wants. Consequently‚ Nigerian
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR SUBMITTED BY ASHA VASHUMAL AHUJA PROJECT GUIDE Prof. Mrs. MINAL GANDHI BACHELOR OF MANAGEMENT STUDIES SEMESTER V (2009-10) V.E.S. COLLEGE OF ARTS‚ SCIENCE & COMMERCE‚ SINDHI COLONY‚ CHEMBUR – 400071 Page 1 of 79 UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR Submitted In Partial Fulfillment of the requirements For the Award of the Degree of Bachelor of Management By ASHA VASHUMAL AHUJA
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IMPACT OF TECHNOLOGY IN INDIAN BANKING SECTOR LAVANYA. D(AUTHOR) RESEARCH SCHOLAR ST.PETERS UNIVERSITY‚ CHENNAI & Dr. R. GAYATHRI(CO-AUTHOR) ST.PETERS COLLEGE OF ENGINEERING AND TECHNOLOGY. CHENNAI LIST OF CONTENTS SL.NO PARTICULARS PAGE NO 1. PROJECT ABSTRACT 3 2. VARIOUS METHODS OF MONEY 4-6 TRANSFER THROUGH ONLINE 3. NEFT/RTGS 7-8 4. EXAMPLE 8-10 5.
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flag colors; Zimbabwe is just one the many countries in Africa . With Harare being the Capital‚ a couple of major cities such as‚ Bulawayo‚ Chitungwiza‚ Mutare‚ Epworth‚ Gweru‚ Kwekwe‚ Kadoma‚ Masvingo hold most of the population. With a population of 12‚576‚742‚ life expectancy is generally 39.01 years for males it is 40.09 years and for females it is 37.89 years‚ the sixth lowest in the world. Approximately 1.6 million adults 15 years and older were living with HIV/AIDS in 2005. Zimbabwe has a generalized
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Essay‚ Zimbabwe The people in Zimbabwe have suffered terribly as a consequence of the government led by Robert Mugabe. Mugabe’s government has ignored human rights‚ ruined people’s lives with great illnesses‚ deaths and unemployment. He has wrecked Zimbabwe’s economy and refused to permit democratic elections. Mugabe became president in 1980 and has from then on become a dictator. In 2008 it seemed as though his rival leader Morgan Tsvangirai would win the election but Mugabe sent his army
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Structure of the organised banking sector in India. Number of banks are in brackets. Banking in India From Wikipedia‚ the free encyclopedia Banking in India originated in the last decades of the 18th century. The oldest bank in existence in India is the State Bank of India‚ a government-owned bank that traces its origins back to June 1806 and that is the largest commercial bank in the country. Central banking is the responsibility of the Reserve Bank of India‚ which in 1935 formally took
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HISTORY OF BANKING IN INDIA Banking is an old as civilization. The practice of money lending‚ the predecessor of banking has been practiced in india from time immemorial. During the mughal period‚ the indigenous bankers were faintly prominent in financing the trade and use of instrument for trade. The first bank in india‚ through conservative was established in1786. From 1786 until today the journey of Indian banking system can be segregated into 3 distinct phase. They are mentioned below‚ •
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