“MOTIVATION TO WORK IN CALL CENTER” In Partial Fulfillment of the Requirements in HR 315 Submitted to: Prof. Joy Caliao‚ MBA Submitted by: Stephanie C. Nuevo Nathaniel B. Villanueva July 17‚ 2013 Executive Summary Call centers began in the Philippines as plain providers of email response and managing services‚ these have industrial capabilities for almost all types of customer relations‚ ranging from travel services‚ technical support‚ education‚ customer care‚ financial services‚ and online
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Group Assignment: Experience of Motivation in Work life Motivation : The Wikipedia definition: Motivation is a psychological feature that arouses an organism to act towards a desired goal and elicits‚ controls‚ and sustains certain goal-directed behaviors. It can be considered a driving force; a psychological one that compels or reinforces an action toward a desired goal. We discussed in our group‚ motivational experiences of each one of us. Everybody had a unique experience to share
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Victor Vrooms Expectancy Theory of Motivation Good morning to all. My topic is Victor Vroom’s Expectancy Theory of Motivation. Before moving to that lets understand what is motivation? Motivation is the internal dive to accomplish a particular goal. It defined as the process that initiates‚ guides and maintains goal-oriented behaviors. Motivation is what causes us to act‚ whether it is getting a glass of water to reduce thirst or reading a book to gain knowledge. It involves the biological‚ emotional
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Introduction The work motivation theories can be broadly classified as content theories and process theories. The content theories are concerned with identifying the needs that people have and how needs are prioritized. They are concerned with types of incentives that drive people to attain need fulfillment. The Maslow hierarchy theory‚ Fredrick Herzberg’s two factor theory and Alderfer’s ERG needs theory fall in this category. Although such a content approach has logic‚ is easy to understand‚ and
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To be effective‚ remuneration systems should be based on sound understanding of the motivation of people at work. However‚ this has proved to be an extremely complex topic‚ and very often reward systems used by employers have been based on simplistic motivation theories and they have failed. In this article I describe the most significant contributions to the theory of motivation‚ leading up to a review of current understanding of this complex subject. This leads us into examining strategies for
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motivating employees at the work place: * know their different needs: know the different needs of your employees. each employee have got his own needs that may be much different than the needs of the others. An employee wont get motivated unless you make him realize that his job can help him satisfy one of his important needs. For example people who work for money will never get satisfied by empowerment or promotion compared to increasing their salaries. Type A’s will hate work that consumes a big amount
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Motivation and leadership are very important components in social work management. Good managers should be aware not only of practical facets of that but also have a theoretical bases. That is why the work titled "Motivation and Leadership in Social Work Management" was written. The author of that composition is Elizabeth Fisher from Shippensburg Uniwersity in Pennsylvania. In that paper she is articulating some kinds of motivation or leadership theories and how they apply to social work. First
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2249-7382 EFFECTS OF EMPLOYEES MOTIVATION ON ORGANIZATIONAL PERFORMANCE – A CASE STUDY Pankaj Chaudhary* ABSTRACT Motivational factors play an important role in increasing employee job satisfaction. This will result in improving organizational performance. High productivity is a long term benefits of employee motivation. Motivated employee is a valuable asset who creates value for an organization in strengthening the business and revenue growth. Motivation is going to work if the right person with suitable
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Self-Motivation in Improving Work Performance Gerald B. Handayan Mylene D. Tolentino April Faith S. Loayon Joy Lei L. Handayan INTRODUCTION It claims that self-motivation varies depends on age and gender whether what motivation they prefer‚ the intrinsic (self-fulfillment) and extrinsic motivation (reward and recognition). It is important to know what kind of motivation will apply to the employees to assess the management in getting out the best of their employees that will be beneficial
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Clean‚ Honest‚ Responsible Hard working-broadminded‚ capable. What are intrinsic factors of motivation? Internal desires to perform a particular task‚ people do certain activities because it gives them pleasure‚ develops a particular skill or its morally the right thing to do. Examples: Achievement‚ Recognition‚ Work Itself‚ Responsibility‚ Advancement‚ Growth. What are extrinsic factors of motivation? Factors external to the individual and unrelated to the tasks they are performing. Examples
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