World-class companies‚ such as Dell Computer‚ attribute much of their success to effective supply chain management (SCM)‚ which is largely supported by IT. In this chapter we describe the nature and types of supply chains and explain why problems occur there. Then we outline the IT-based solutions‚ most of which are provided by integrated software such as MRP and ERP. Next we show you how EC can cure problems along the supply chain. Finally we describe the problems of fulfilling orders in e-commerce
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Technologies at Maruti Suzuki 4 Level of CRM 3.0 5 3.1 Data base 5 3.2. Direct marketing-Data analysis 6 3.3 Cross-selling of various value added services 6 3.4 4.0 Analytical CRM Customer Retention for Service at dealers‚ satisfaction‚ thereby‚ sales retention for the future 7 Operational CRM 8 4.1 Campaign management for promoting the special offers 10 4.2 SX4 Pre-launch Campaign management on MSD CRM 4.0 10 4.3 Insights for Dealer
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ERP Executive Summary Introduction 1.1 Purpose The purpose of this report was to thoroughly research‚ mount and justify an argument as to whether or not CQU should abandon its current in-house supported Enterprise Systems and instead use a SaaS model. 1.2 Discussion These are the brief outline issues or problems found in CQU current ERP system. 1. Implementation. Selecting the right package‚ customizing the package to fit the need of the organization‚ training employees
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to customers‚ then you have a supply chain. Some supply chains are simple‚ while others are rather complicated. Supply chain management (SCM) is a process used by companies to ensure that their supply chain is efficient and cost-effective. A supply chain is the collection of steps that a company takes to transform raw components into the final product. The following are five basic components of SCM. 1. Plan 2. Develop (Source) 3. Make 4. Deliver 5. Return. Plan: The first stage in supply chain
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Under tough business environment‚ your low cost carrier (LCC) is in financial difficulty. As the CEO of this LCC‚ you however believe that if the airline manages to control the cost‚ your airline can survive. You therefore decide to reduce the operating expanse including the labour cost but you would avoid lay-offs. What cost reduction measures would you implement and why? In airline industry‚ the cost can break to two parts: fixed cost and variable cost. And there is
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SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
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AO 02006 BRO CRM 11-03-2002 12:54 Pagina 1 CUSTOMER RELATIONSHIP MANAGEMENT WHITE PAPER AO 02006 BRO CRM 11-03-2002 12:55 Pagina 2 Customer Relationship Management Executive summary Customer Relationship Management (CRM) is a business philosophy which provides a vision for the way your company wants to deal with your customers. To deliver that vision‚ you need a CRM strategy which gives shape to your sales‚ marketing‚ customer service and data analysis activities
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IMPLEMENTATION OF AN ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM Table of Contents INTRODUCTION What is ERP? Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization‚ embracing finance/accounting‚ manufacturing‚ sales and service‚ customer relationship management‚ etc. ERP systems automate this activity with an integrated software application. The purpose of ERP is to facilitate the flow of information between all
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To implement or not to implement‚ a manager’s dilemma 2/2/2014 CSUSB PA315 To implement or not to implement‚ a manager’s dilemma In the business world is common that managers might face an ethical dilemma. This is the case of Jonica Gunson‚ the environmental compliance manager for the small plastic manufacturing company. We first look at the stakeholders that will be affected by her decision. Not only the environment which includes the fish in the waters that neighbors the
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5/30/2009 Kiran Afshan‚ Huma Naz | MBA –ITM 13 Table of Contents Chapt er Numb er 1 2 3 4 5 6 7 8 Title P age # 3 13 26 80 100 129 167 186 Organization Portfolio Literature Survey An Introduction to Supply Chain and Supply Chain Management Supply Chain of Pepsi Haidri Beverages Ideal Features of a Supply Chain Management Software Supply Chain Management Systems and the Current Marketplace Proposed System for Pepsi Haidri Beverages Limitations and Future Recommendations Chapter 1 Organization
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