Chapter 4 - Software Process and Project Metrics Overview • Software process and project metrics are quantitative measures that enable software engineers to gain insight into the efficiency of the software process and the projects conducted using the process framework. In software project management‚ we are primarily concerned with productivity and quality metrics. The four reasons for measuring software processes‚ products‚ and resources (to characterize‚ to evaluate‚ to predict‚ and to improve)
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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social media measurement process. The social media measurement process is made up of a couple main phases; Concept phase‚ Definition phase‚ Design phase‚ Deployment phase. Although it is somewhat inaccurate‚ and phrased in the article that of “immature” social media measurement is actually very simple once you account for the data that is actually relevant in social media success. The process begins in the Concept phase‚ which is the beginning stage. This phase focuses on defining what brands want
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as not waste this planet’s resources. Let’s look at ways to help manager design a process for achieving this goal. A process or transformation strategy is an organization’s approach to transforming resources into goods and services. The objective of a process strategy is to build a production process that meets customer requirements and product specifications within cost and other managerial constraints. The process selected will have a long term effect on efficiency and flexibility of production
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Marketing Metrics At the beginning of The Balanced Scorecard‚ a book on the new generation of performance metrics‚ authors-Dr. Robert Kaplan and Dr. David Norton present an analogy to drive home their case. They ask you to imagine entering an airline jet cockpit‚ and in front of the pilot‚ you see just one gauge. You ask the pilot‚ "What’s that gauge measure?" "Altitude"‚ you’re told. "What about the other gauges?" "We won’t be using them this flight. I’m just focusing on altitude." "How
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explain and understand what the different models are‚ therefore we explain in appendix 1 what each decision model is. We see some features of the garbage can model in the decision making process in the Cuban missile crisis‚ like the appearance and the role the ABC reporter played in the crisis. This reporter is contacted by the Soviets and works as a communication channel between the USA en the Soviet. Normally this reporter wasn’t involved in the decision-making process so this shows that there
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HR Metrics for Employee Engagement Submitted by: Abhishek Bansal (A003) Pranav Kamath (A012) Aanchal Maria (A018) Kritika Thakur (A029) Contents INTRODUCTION ...................................................................... 3 EMPLOYEE ENGAGEMENT ...................................................... 4 HR METRIC ............................................................................ 5 HR METRICS & EMPLOYEE ENGAGEMENT .............................. 6 Annexure ......
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12 month / ( average headcount of last 12 month) *100 Different perspectives of Attrition Recruiter’s perspective Recruiter is bothered about the following aspects since he is the person who carried out the process of “procureing”‚ “processing” and finally assigning the role by matching the person with the job • Turnover rate • Quality of hire • Person – Job fit / Person – Organisation fit • New hire failure rate • Manager satisfaction • Succession planning • Salary expectation
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. Performance Metrics: purpose What are the ways you can measure how successful your Six Sigma project has been in improving quality or decreasing the number of defects? Before we go into the metrics and definitions‚ let’s say what “defects” and “defective” mean. Something has a defect if the result or outcome of a process is not what is expected. Something went wrong. The product may still be usable: a car with chipped paint can still be driven. So some engineers use “defective” to mean a product
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Software Metric Software metric is a measure of some property of a piece of software or its specifications. Since quantitative measurements are essential in all sciences‚ there is a continuous effort by computer science practitioners and theoreticians to bring similar approaches to software development. The goal is obtaining objective‚ reproducible and quantifiable measurements‚ which may have numerous valuable applications in schedule and budget planning‚ cost estimation‚ quality assurance testing
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