Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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“What do you think of the kid‚ Curly?” The two men were sitting at a rickety wooden table in the bunkhouse. The wood stove gave off an insufficient amount of heat for the still chilly Spring. “I think he’s a cocky son of of a buck‚ but he can ride; that’s for damn sure. Did you see how he topped off that roan horse‚” Dakota said. “Stuck it on him like patting for a dance.” Old man Stegner won the roan in a poker game at the saloon in town. He was a big‚ good looking rawboned
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his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs and behaviours.[4] This definition suggests that we form attitudes towards our jobs by taking into account
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satisfied them. Job satisfaction: Mr. Marsh noticed that the employees always want coffee and by going out regularly for coffee they would be violating the company principle‚ that states that people can go out for incessant coffee breaks. He was able to satisfy the wants of his employees by having a member of staff bring in coffee during the afternoon. This will certainly increase the job satisfaction among the employees. Besides the work itself‚ one of the most salient factors influencing job satisfaction
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TOPIC: FACTORS AFFECTING JOB SATISFACTION OF THE STAFF IN CAN THO UNIVERSITY OF MEDICINE AND PHARMACY - VIET NAM Phan Thi Luyen‚ Master of Education in Educational Management Mahidol University‚ Thailand Introduction: Can Tho University of Medicine and Pharmacy has been established since December 25th‚ 2002 based on the Decision No 184/2002/QĐ-TTg of the Prime Minister to be the first and the only medical university in the Mekong Delta‚ in the South West of Viet Nam. Its establishment helps
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majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security is important to me so
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to be satisfied with their jobs‚ how might this satisfaction relate to their job performance‚ citizenship behavior‚ and turnover? Answer * Job satisfaction of the employees is an important factor because most of the time it determines the commitment and respect of the employees towards their employer and organization. The attitudes and the behaviors of the workers would vary based on the level of job satisfaction. For example: one with a higher level of satisfaction would be more dedicated towards
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the efforts. They implemented the BlueBin system. * Kristiina Hyrka¨s and Denise Dende. (2009). Journal of Nursing Management. Perspectives on nursing job satisfaction‚ the work environment and burnout‚ Apr2009‚ Vol. 17 Issue 3‚ p267-268. 2p. A Series of articles compiled into one. This article presents several examples of Job satisfaction and the burnout syndrome. * John R. Schermerhorn (2012). Organizational Behavior 12th Edition‚ Ch.5‚ p103-107 and Ch. 6‚ p122-124 2. The Organization
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However‚ the employee performance is to a large extent‚ influenced by motivation and job satisfaction The term relates to the total relationship between an individual and the employer for which he is paid. Satisfaction does mean the simple feeling state accompanying the attainment of any goal; the end state is feeling accompanying the attainment by an impulse of its objective. Job satisfaction does mean absence of motivation at work. Research workers differently described the factors contributing
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International Journal of Human Resource Studies ISSN 2162-3058 2012‚ Vol. 2‚ No. 3 The Structural Equation Model of Factors Influencing the Hotel Staff in Thailand’s Intention to Quit Pakorn Limyothin Faculty of Management Sciences‚ Princes of Songkla University‚ Thailand E-mail: pakornlim@gmail.com Charlee Trichun Faculty of Management Sciences‚ Princes of Songkla University‚ Thailand E-mail: Charlee.t@psu.ac.th Accepted: June 08‚ 2012 Doi:10.5296/ijhrs.v2i3.2078 Published:
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