report will not be accepted if you simply describe the customer care strategy of the organisation. You must evaluate the customer care strategy following three directions at below. The suitability of the standards for customer care which have been set by your chosen organisation. ➢ set out the mission statement and/or company objectives of the organisation selected and comment on them in the light of good practice in relation to customer care which they have studied as part of the course. For
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industry growth and new competition‚ today’s retail banks are under tremendous pressure to grow organically. With formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to
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Strategy is creating fit among organization’s activities. As a whole‚ organization finds its competitive value by positioning and integrating Fit into all its activities. Operation effectiveness and strategy works differently but co-relate with one another to work towards the same company goal – profitability. Yet many organizations are caught up in improving their operational effectiveness or seeking fast and easy growth; that they have forgotten the "value" that they can offer to their
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taken the place of strategy. As managers push to improve on all fronts‚ they move further away from viable competitive positions. Michael Porter argues that operational effectiveness‚ although necessary to superior performance‚ is not sufficient‚ because its techniques are easy to imitate. In contrast‚ the essence of strategy is choosing a unique and valuable position rooted in systems of activities that are much more difficult to match. In answering the question ‘what is strategy?’‚ some theorists
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a few core eompetencies in the race to stay ahead of rivals. ing‚ partnering‚ rcungineer’ing‚ change manage- ment. Although the resulting op- erational improve- ments have often ^^^^ dramatic‚ many companies have Positioning-once the heart of strategy-is reject- ed as too static for today’s dynamic markets and changing technologies. According to the new dog- ma‚ rivals can quickly copy any market position‚ and competitive advantage is‚ at hest‚ temporary. But those beliefs are dangerous half-truths
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C H A P T E R 5 Customer Acquisition Strategies and Tactics M anaging customer acquisition consists of a variety of interrelated tasks and activities. Among the more important are pricing programs‚ advertising‚ alternative and direct marketing systems‚ sales promotions‚ and personal selling methods. Based on the solid foundation of developing a customer-oriented company‚ customer acquisition creates the lifeline of sales and return visits vital to a company’s long-term success. The product life
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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Best Buy Co.‚ Inc. Customer-Centricity Background: The consumer electronics giant‚ Best Buy‚ was first established in 1966 with a single location and a staff of three in St. Paul‚ Minnesota‚ selling audio equipment targeted at 18-25 year old males. Initially Sound of Music/Best Buy grew through acquisition‚ expanding to nine locations in the Twin Cities area by 1978. The name‚ Best Buy‚ and expanded product line‚ ranging from audio and video equipment to large appliances‚ were a result of a “best
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Parenting Strategies from Two Different Perspectives Jerica Johnson FYC3101 University of Florida Parenting Strategies from Two Different Perspectives Introduction As many of us have experienced‚ parenting is a special skill that does not come with an instruction book‚ nor a magic genie that helps us solve the issues we may face during parenthood. As many families know‚ creating harmony in the household is a challenge that sometimes never ends‚ however‚ parenting strategies give families
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Organization Overview 2 2.1 Background history of AGD Bank Ltd.‚ 2 2.2 Business Model 2 2.3 Motto 2 2.4 Location 2 2.4 Organization chart of AGD Bank Ltd. 3 III. Banking Services and products 4 3.1 Accepting Deposits 4 3.2 Lending Loans 4 3.3 Remitting Money 5 3.4 Other customer services 5‚6 IV. Analysis of Departments at AGD Bank (Mandalay Branch) 7 4.1 Saving/current Department 7-10 4.2 Remittance Department 11 4.3 Loan Department 12 4.4 Administration
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