Flexibility has been defined in different ways by different authors. Adopting an operational view‚ Nagarur (1992) defines flexibility as “the ability of the system to quickly adjust to any change in relevant factors like product‚ process‚ loads and machine failure”. At macro level‚ Flexibility can be defined as an absorber of environmental uncertainty and variability (Gerwin‚ 1993; De Toni and Tonchia‚ 1998; Beach et al‚ 2000). Research in the area of operational management cites flexibility as a
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Communication Techniques Poor listening skills can result in distrust from your customer. When a customer contacts you they need to be able to comfortable and confident in knowing that you will assist them in the best way possible. Body language is very important even over the phone. The customer can hear frustration and impatience. This in turn makes the customer very uncomfortable. You have to build a solid rapport with the customer by asking questions‚ showing concern with the issue or problem
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Demonstrate different communication styles and Methods to meet individual needs. Every time we communicate we choose‚ and use a different communication style. There are four basic communication styles assertive‚ passive‚ aggressive and passive aggressive. Generally we use a combination of these four styles; it all depends on the situation and person Assertive is the healthiest and most effective form of style. It’s how we naturally express ourselves when our self-esteem is intact‚ giving
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The use of Empathy as a communication technique The word empathy is a noun and means: Having the ability to imagine oneself in another ’s place and understand the other ’s feelings‚ desires‚ ideas‚ and actions. The use of empathy was an important part of the psychological counseling technique developed by Carl R. Rogers. (Empathy) Carl Rogers was born January 8‚ 1902 in Oak Park‚ Illinois and lived until1987. Carl Rogers is best known for his contributions to therapy. Rogers felt that if a
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Visual Communication Techniques We live in a world of visual communication and images which promote‚ enhance‚ and inspire our perceptions in making decisions which affect every aspect of our daily lives. There are many different ways in which an author can communicate his ideas and intentions utilizing visual mediums such as television‚ newspapers‚ magazines‚ and now the computer. With the introduction of the computer‚ the digital techniques in visual communication can create even more inspiring
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Communication Techniques in the Office HCS/325 December 15‚ 2011 In the organization that I am currently employed at has a plethora of effective and ineffective communication skills. In this paper I will be discussing both of these concepts along with ways to modify those techniques to make the office a more effective place to work. I will also explain how the impact of technology will improve the communication skills in the office. The different types of techniques that are used in the
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Flexibility on the workplace: crucial element for companies to consider In today`s fast changing world‚ enhancing transformation is crucial for survival of every business. Old practices are being replaced with new methods which change the working environment in terms of relations‚ competitiveness and benefits. Flexibility on the workplace is a concept that has been widely discussed and implemented in the past few years. The key objective of flexibility on the workplace is to “loosen up” the rigid
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Muscular & Flexibility DBA Study Guide Explain and apply the FITT and SPORT principles (Hint: Getting Started) Specificity-what stretches and workouts need to be done to increase muscular fitness and flexibility. Progression-increase how long and how many times an exercise or workout is done. Overload- Stretching and workouts until body says no (muscular exhaustion) Reversibility- continuing to do stretches and workouts to not go back to where started Tedium-switching exercises and stretches
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According to the Boston College Center of Aging and Work‚ Workplace Flexibility is about an employee and an employer making changes to when‚ where and how a person will work to better meet individual and business needs. Flexibility enables both individual and business needs to be met through making changes to the time (when)‚ location (where) and manner (how) in which an employee works. I strongly believe that flexibility should be mutually beneficial to both the employer and employee and result
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Flexibility in organization Flexibility is becoming a common world in the present world of work. Organisations find it essential to be flexible and to make its employees have the same mind set because they believe it can create organisational prosperity in terms of profit and competitive advantage. Functional flexibility is the requirement or expectation that workers will perform tasks beyond those strictly specified as their main role of function. This might entail ‘cross-working’ (performing
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